Rescheduled for 26 November!
SDI and awards partner Freshworks are excited to announce the IT Service & Support Awards 2020 will be live streamed on Thursday 26th November 2020. Together, we aim to celebrate the ITSM industry like never before!
One of the biggest celebrations of the year for service desks around the world, the awards gala presentation dinner usually welcomes over 700 people from across the industry worldwide to come together, recognising and celebrating the outstanding achievements of the brilliant teams and people working in the IT service and support industry. This year will be our first ever virtual awards ceremony.
On 26 November 2020, we will celebrate IT service management by bringing together the unsung heroes of our close-knit global community to stand tall together. We’ll be thanking frontline IT service teams for their resilience, outstanding achievements and perseverance, in a year like no other.
Everyone is invited to join us and to clap for the finalists and winners of the 2020 IT Service & Support awards. Take a look to see who our fantastic 2020 finalists are here.
Dates for the diary
The 2020 Awards Categories
Best Service Desk Award
There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards.
Best Managed Service Provider
Showcasing the impact that enterprise managed service teams makes to the organisations they support.
Service Desk Analyst of the Year
Celebrating service desk analysts with a passion for customer service excellence and outstanding achievement.
Team Leader of the Year
Recognising team leaders with a passion for developing team members to deliver customer service excellence.
Best Automation Project
This award recognises the shifting role of IT service and gives service desks the opportunity showcase their best service automation projects.
Best Service Desk CX
A new service excellence category for IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.
Best Service Improvement Project
This highly sought after award is for IT service and support teams that help internal or external customers to achieve their business goals.
Last Year's Highlights
Join The Party!
You are invited to support your industry colleagues nominated for the SDI Awards 2020 final so sign up to join us live. It could be you and your team next year!
