download the how to enter brochure Entries now open! We’re excited to announce that the IT Service & Support Awards 2020 will take place on the Tuesday 17th March 2020.One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomes over 700 people from across the industry worldwide to come together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. To see our fantastic 2019 awards winners please click here.The ‘How To Enter’ guide is now available to download here. If you have any questions about the entry process please complete the form at the bottom of the page or email us at firstname.lastname@example.org. Good luck! Dates for the diary Award Closing DateFriday 18 October 2019Shortlisted Will Be NotifiedWednesday 6 November 2019Shortlisted Judging DayThursday 14 November 2019Finalists NotifiedFriday 29 November 2019Best Service Desk Judge VisitsTuesday 7 - Thursday 9 January 2020Best Managed Service Provider Judge VisitsTuesday 14 - Thursday 16 January 2020Winners AnnouncedTuesday 24th March 2020 at the IT Service & Support Awards Gala Dinner The 2020 Awards Best Service Desk AwardThere is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards. LEARN MORE Best Managed Service ProviderThere is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award. LEARN MORE Service Desk Analyst of the YearOpen to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team. LEARN MORE Service Desk Manager of the YearThis award is open to the manager or team leader of an IT service operation who, through their embodiment of the organisation’s values, inspires others to achieve great things. LEARN MORE Best Automation ProjectThis new award for 2019 has been introduced to recognise the shifting role of IT service and to give service desks the opportunity showcase the industry’s best service automation projects. LEARN MORE Best Service Desk CXWe are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer. LEARN MORE Best Service Improvement ProjectThis award is open to IT service and support teams that help internal or external customers to achieve their business goals; whether it’s for a small number of specialists or for thousands of customers in a wide geographical area. LEARN MORE Service Desk Team Leader of the YearThis award is open to a service desk or support team leader with a passion for developing team members to deliver customer service excellence and can demonstrate outstanding achievement and commitment in helping their team. LEARN MORE DOWNLOAD THE HOW TO ENTER BROCHURE 2019 Highlights Interested in Sponsoring the Awards? If you’re interested supporting the awards, please contact email@example.com or call 01689 889100. Download the Media Pack Ask us anything about the 2020 awards First name*Last name*Email* PhoneQuery*Can we send you ITSM related updates and offers to help you to be brilliant?* Yes No This iframe contains the logic required to handle Ajax powered Gravity Forms.