The IT Service & Support Awards 2020

Entries now open!

We’re excited to announce that the IT Service & Support Awards 2020 will take place on the Tuesday 17th March 2020.

One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomes over 700 people from across the industry worldwide to come together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. To see our fantastic 2019 awards winners please click here.

The ‘How To Enter’ guide is now available to download here. If you have any questions about the entry process please complete the form at the bottom of the page or email us at [email protected] Good luck!

Dates for the diary

Award Closing Date
Friday 18 October 2019
Shortlisted Will Be Notified
Wednesday 6 November 2019
Shortlisted Judging Day
Thursday 14 November 2019
Finalists Notified
Friday 29 November 2019
Best Service Desk Judge Visits
Tuesday 7 - Thursday 9 January 2020
Best Managed Service Provider Judge Visits
Tuesday 14 - Thursday 16 January 2020
Winners Announced
Tuesday 17th March 2020 at the IT Service & Support Awards Gala Dinner

The 2020 Awards

Best Service Desk Award

There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards.

Best Managed Service Provider

There is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award.

Service Desk Analyst of the Year

Open to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team.

Service Desk Manager of the Year

This award is open to the manager or team leader of an IT service operation who, through their embodiment of the organisation’s values, inspires others to achieve great things.

Best Automation Project

This new award for 2019 has been introduced to recognise the shifting role of IT service and to give service desks the opportunity showcase the industry’s best service automation projects.

Best Service Desk CX

We are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.

Best Service Improvement Project

This award is open to IT service and support teams that help internal or external customers to achieve their business goals; whether it’s for a small number of specialists or for thousands of customers in a wide geographical area.

Service Desk Team Leader of the Year

This award is open to a service desk or support team leader with a passion for developing team members to deliver customer service excellence and can demonstrate outstanding achievement and commitment in helping their team.

2019 Highlights

Interested in Sponsoring the Awards?

If you’re interested supporting the awards, please contact [email protected] or call 01689 889100.

Ask us anything about the 2020 awards

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