Entries now open!
We’re excited to announce that the IT Service & Support Awards 2020 will take place on the Tuesday 17th March 2020.
One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomes over 700 people from across the industry worldwide to come together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. To see our fantastic 2019 awards winners please click here.
The ‘How To Enter’ guide is now available to download here. If you have any questions about the entry process please complete the form at the bottom of the page or email us at [email protected] Good luck!
Dates for the diary
The 2020 Awards
Best Service Desk Award
There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards.
There is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award.
This award is open to the manager or team leader of an IT service operation who, through their embodiment of the organisation’s values, inspires others to achieve great things.
This new award for 2019 has been introduced to recognise the shifting role of IT service and to give service desks the opportunity showcase the industry’s best service automation projects.
We are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.
This award is open to IT service and support teams that help internal or external customers to achieve their business goals; whether it’s for a small number of specialists or for thousands of customers in a wide geographical area.
This award is open to a service desk or support team leader with a passion for developing team members to deliver customer service excellence and can demonstrate outstanding achievement and commitment in helping their team.