The IT Service & Support Awards 2022

Entries opening soon!

We’re excited to announce that the IT Service & Support Awards 2022 will take place in March 2022.

One of the biggest celebrations of the year for service desk teams, the awards gala dinner welcomes over 700 people from across the industry worldwide to come together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. To see our fantastic 2020 awards winners please click here.

If you have any questions about the SDI Awards 2022 please complete the form at the bottom of the page. The ‘How To Enter’ guide for is being updated as we speak and will be available to download from 15 June 2021 when we will also be open for entries. Complete the ‘ask us anything’ form below to be added to the mailing list and we will let you know as soon as the guide is ready!

Dates for the diary

Award Closing Date
Friday 22 October 2021
Shortlisted Will Be Notified
Wednesday 12 November 2021
Shortlisted Judging Commences
Monday 22 November 2021
Finalists Notified
Monday 6 December 2021
Best Service Desk Judge Visits
w/c Monday 10 January 2022
Best Managed Service Provider Judge Visits
Monday 10 January 2022
Winners Announced
March 2022 at the IT Service & Support Awards Gala Celebration (exact date TBC)

The 2022 Awards

Best Service Desk Award

There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards.

Service Desk Team Leader of the Year

This award is open to a service desk or support team leader with a passion for developing team members to deliver customer service excellence and can demonstrate outstanding achievement and commitment in helping their team.

Service Desk Analyst of the Year

Open to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team.

Service Desk Manager of the Year

This award is open to the manager or team leader of an IT service operation who, through their embodiment of the organisation’s values, inspires others to achieve great things.

Best Automation Project

This new award for 2019 has been introduced to recognise the shifting role of IT service and to give service desks the opportunity showcase the industry’s best service automation projects.

Best Service Desk CX

We are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.

Best Service Improvement Project

This award is open to IT service and support teams that help internal or external customers to achieve their business goals; whether it’s for a small number of specialists or for thousands of customers in a wide geographical area.

Best Managed Service Provider

There is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award.

Awards Gala Dinner Highlights

Interested in Sponsoring the Awards?

If you’re interested supporting the awards, please contact [email protected] or call 01689 889100.

Ask us anything about the 2022 awards

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