Barnardo’s Drive Self Service Portal Usage

What types of customers do you support? What are their technical abilities and what common incidents do you receive? We support office based users and field users.  Day to day we deal with the small little access issues right up to site outages, printers, web issues, on board truck computing, mobile phones and everything in

What types of customers do you support? What common incidents do you receive? Our customers are students studying and staff working at the University. A significant number of those that we support are remote workers or distance learners both here in the UK and overseas. As well as providing the Service Desk function for the

What types of customers do you support? What are their technical abilities and what common incidents do you receive? We support a wide and diverse range of customers, from remote workers, to technically literate IT staff, to fast moving Project Managers, to those who are less technical. We also communicate frequently with third party suppliers

  What types of customers do you support? Our customers are internal to the business. They have mixed abilities ranging from IT technical to field staff. Top 5 incidents we resolve: Lotus Notes related XP Password locked, needs code to access Password Reset Manager (because they have forgotten their security answers) CITRIX queries SAP Windows

Retail Assist are members of SDI since 2006 and finalists in the Best Managed Service Provider Award, 2016. Retail Assist provide Managed IT Services and Software Solutions to retail and hospitality businesses. What types of customers do you support? What are their technical abilities and what common incidents do you receive? “We support major high street

  ESOS are the payroll specialists. They offer a fantastic service to their clients and are proud of the long standing relationships they have built. Their service desk reflects this vision and we were lucky enough to speak with their team. Their 18-strong team supports 1600 customers and handles 250 calls a day! What types of