A View From The Frontline – University Edition

Posted on Friday 6 July 2018.

Following the latest iteration of ‘A View From The Frontline’ published earlier this year, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report will take an in-depth look at service desk priorities for 2018, trends in IT Service Management tools and technologies, and the vendors that supply them

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