Learn top tips and tricks on how to gain a comprehensive bird’s-eye view of your service performance, and easily track your trends. In the below sessions, our expert speakers share inspiring business intelligence stories and practical ideas that you can apply back at your service desk team!
Jan-Willem Middelburg, CEO, Cybiant
Rakesh Jayaprakash, Product Head, ManageEngine
George Andrikopoulos, Consultant, TOPdesk
Edyta Szarska, Trainer, IBCS Institute
James Moulding, ICT Service Desk Manager, Norfolk and Suffolk NHS Foundation Trust
Abhinav Rajan, Director & Global Head – Consulting, Product & Practice Development, Digital Workplace Services, Wipro
Jonathan Whan, Director of IT, Real Chemistry & Mike Venezia, Managing Director, IT Services, Real Chemistry