BI: How To Get The Most From Your Data

Virtual Event (on-demand)

Learn top tips and tricks on how to gain a comprehensive bird’s-eye view of your service performance, and easily track your trends. In the below sessions, our expert speakers share inspiring business intelligence stories and practical ideas that you can apply back at your service desk team!

Watch the sessions on our SDI BrightTalk channel:

Jan-Willem Middelburg, CEO, Cybiant

How to leverage business intelligence to achieve end user delight

Rakesh Jayaprakash, Product Head, ManageEngine

How to Choose a BI Tool: Things to Consider

George Andrikopoulos, Consultant, TOPdesk

From Data to the Boardroom

Edyta Szarska, Trainer, IBCS Institute

Boosting team performance with Business Intelligence

James Moulding, ICT Service Desk Manager, Norfolk and Suffolk NHS Foundation Trust

Harness the power of data to drive cognition-led service desk excellence

Abhinav Rajan, Director & Global Head – Consulting, Product & Practice Development, Digital Workplace Services, Wipro

How Real Chemistry Use Business Intelligence To Structure Their ITSM Strategy

Jonathan Whan, Director of IT, Real Chemistry & Mike Venezia, Managing Director, IT Services, Real Chemistry