Digitally Transforming First Line Support

Posted on Wednesday 24 February 2021.

In a world of digital transformation, learn how to improve efficiencies and reduce costs with automation

In the ‘new normal’ digital transformation is a ‘must’ for all organizations. Yet with it comes increase pressure on Service Desk Managers to balance the budget, upskill the team and improve efficiencies… now more than ever, putting automation at the heart of your service management solution is a must.

 Watch this webinar to learn how the use of AI and machine learning can drive the automation of tasks, processes, workflows, and change deployments across the service desk, and how this is essential for simplifying the end user experience and enabling more cost effective and efficient service management. International Service Management lead, Nev Ward from Micro Focus will be discussing:

 What is automation in the context of service management

  • Best practise approach and where to start
  • Automating smartly – leveraging AI and machine learning
  • Value to the business
  • Use cases for quick return on investment
  • The technologies and tools available to help you achieve this.

Neville will be introducing Automation Experts, Darragh Allen and Jeremy Brown to look at how automation can deliver Enterprise Service Manager (ESM) to the wider organisation.

Speakers:

Neville Ward, International Service Management Lead, Micro Focus
Jeremy Brown, Senior Account Strategist, Micro Focus
Darragh Allen, Sales Engineer, Micro Focus

Watch the webinar recording


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