In the ‘new normal’ digital transformation is a ‘must’ for all organizations. Yet with it comes increase pressure on Service Desk Managers to balance the budget, upskill the team and improve efficiencies… now more than ever, putting automation at the heart of your service management solution is a must.
Watch this webinar to learn how the use of AI and machine learning can drive the automation of tasks, processes, workflows, and change deployments across the service desk, and how this is essential for simplifying the end user experience and enabling more cost effective and efficient service management. International Service Management lead, Nev Ward from Micro Focus will be discussing:
What is automation in the context of service management
Neville will be introducing Automation Experts, Darragh Allen and Jeremy Brown to look at how automation can deliver Enterprise Service Manager (ESM) to the wider organisation.
Neville Ward, International Service Management Lead, Micro Focus
Jeremy Brown, Senior Account Strategist, Micro Focus
Darragh Allen, Sales Engineer, Micro Focus
Watch the webinar recording