Virtual Event: Higher Education Community Event 2020

Posted on Friday 20 November 2020.

On Thursday 19th November we were joined by some brilliant of speakers from the world of IT services in the Higher Education sector. The day focused on how to improve service desk performance and how to get through organisational transitions or adapting to change within the industry.


Scarlett Bayes
Senior Industry Analyst, Service Desk Institute


Mark Temple
Service Delivery Manager, University of Glasgow

Andy Gant, Service Desk Team Leader & Alex Harding, Head of IT Services,Print Shop & IT Facilities, Runshaw College


Will Sibley, Lead Account Manager – Education Sector, TOPdesk UK


Christopher Chagnon, ITSM Architect and PhD Student at Worcester Polytechnic Institute

Henrik Brogger, Head of IT Service Delivery, Queen Mary University of London

Higher Education Industry Insights and ‘Challenges of Working in Higher Education’

Panel Discussion


Download a copy of the Higher Education IT Services Benchmarking Report here>>

Thank you to our event partner

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