The Global Service Desk Standard

Posted on Saturday 10 December 2016.

Service Desk Institute Professional Standards

The SDI Global Best Practice Service Desk Standard has been designed to look closely at all aspects of the service desk operation including management, resources, tools, training and delivery, strategy, planning and continual service improvement.

The standard forms the basis of SDI’s Service Desk Certification programme which is the only industry, standard-based, accreditation programme specifically designed to certify service desk quality.

The current Service Desk Standard (published September 2016) is Version 7.

Please complete the form below to download your copy of SDI’s Global Best Practice Service Desk Standard.


Want to find out what is new and updated in the latest version of the Standard?

Watch this webinar featuring SDI’s Head of Certification & Standards explaining the changes:

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