The Global Best Practice Standard for Service Desk

Posted on Saturday 10 December 2016.

The SDI Global Best Practice Standard for Service Desk has been designed to look closely at all aspects of the service desk operation including management, resources, tools, training and delivery, strategy, planning and continual service improvement.

The Best Practice Standard forms the basis of SDI’s Service Desk Certification programme which is the only industry, standard-based, accreditation programme specifically designed to certify service desk quality.

The current Best Practice Standard (published September 2016) is Version 7. Version 8 is due to be released in April 2019.

Please complete the form below to download your copy of SDI’s Global Best Practice Standard for Service Desk.


Want to find out what is new and updated in the latest version of the Standard?

Watch this webinar featuring SDI’s Head of Certification & Standards explaining the changes:

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