Virtual Event: Enterprise Service Management Software Live Demo Day, Sept 2021
Posted on Thursday 23 September 2021.
Enterprise Service Management (ESM) aims to provide great customer and employee experiences, while improving efficiency and quality, across the business’s service functions.
Finding the right technology to support this evolving way of working is increasingly important for ITSM teams. Software which supports incident requests, change management, self-service, process automation and knowledge management needs to translate across all the service teams seamlessly.
This event focused on the considerations required for successful ITSM tool selection with ESM adoption. Our software experts provided ESM applicable demonstrations and participated in live Q&A’s to answer all your questions about getting your tool selection right and working successfully as an Enterprise Service.
Watch the live sessions here:
Collaborate Across Departments To Deliver Service Excellence
Microfocus SMAX: ESM Technology
That Extends The Value of ITSM
Jack Williams, Account Manager,
Eileen O’Mahony, General Manager,
Enterprise Service Management: The best opportunity for IT, since IT
Gaining the AI edge in Service Management
Steve Boardman, Product Specialist & Patrick Bolger, Chief Evangelist, Hornbill