Enterprise Service Management (ESM) aims to provide great customer and employee experiences, while improving efficiency and quality, across the business’s service functions.
Finding the right technology to support this evolving way of working is increasingly important for ITSM teams. Software which supports incident requests, change management, self-service, process automation and knowledge management needs to translate across all the service teams seamlessly.
This event focused on the considerations required for successful ITSM tool selection with ESM adoption. Our software experts provided ESM applicable demonstrations and participated in live Q&A’s to answer all your questions about getting your tool selection right and working successfully as an Enterprise Service.
Watch the live sessions here:
Collaborate Across Departments To Deliver Service Excellence
Microfocus SMAX: ESM Technology That Extends The Value of ITSM
Jack Williams, Account Manager,
TOPdesk
Eileen O’Mahony, General Manager,
WM Promus
Enterprise Service Management: The best opportunity for IT, since IT
Gaining the AI edge in Service Management
Steve Boardman, Product Specialist & Patrick Bolger, Chief Evangelist, Hornbill
Dennis Wahome, Solutions Engineer, Freshworks
ESM in the New Normal
Q&A Panel 1: Ask our software experts for ESM adoption tips!
David Bullivant, Business Consultant, Sunrise Software
TOPdesk, Freshworks and WM Promus
Beyond IT: Extending Alemba Service Manager To The Whole Business
Extend your Workflows beyond IT- throughout the organisation
Laurence Scott-Mackay and James Speight, Alemba
Tom Petley, ITSM Specialist, HaloITSM
Q&A Panel 2: Ask our software experts for ESM adoption tips!
Alemba, HaloITSM, Hornbill and Sunrise Software
With thanks to our event sponsors:
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