Virtual Event: Higher Education Service Desks, November 2021

Posted on Thursday 11 November 2021.

We were joined by some brilliant speakers from the world of IT services in the Higher Education sector. The day focused on how to improve service desk performance and how to get through organisational transitions and adapt to change within the industry.
You can watch the live session recordings here!

Human nature and the secret to transforming Customer Experience

Traditional to digital in a hurry… promoting a digital culture

Hannah Price, Service Management Consultant & Agile Coach, TOPdesk
Bethany McNally & Mark Cathro,  University of St Andrews

Fireside Chat- Culture Change & Enterprise Services

Fireside Chat- Digital Accessibility, User Needs & CX

Mark Temple, University of Glasgow 
Drew McConnell, University of Glasgow

Service Desk Wellbeing and Covid

Digital Transformation

Kate Carrington, Manchester Metropolitan University
Tom Monaghan, ITSM Specialist, HaloITSM

Challenges of Working in Higher Education

Runshaw College's VIP programme

Tessa Troubridge is joined by Stuart Walton from Newman University and Kate Carrington from MMU
Andrew Gant, Service Desk Team Leader, Runshaw College

With thanks to our event partner:   

 

    

Our next event:


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