We were joined by some brilliant speakers from the world of IT services in the Higher Education sector. The day focused on how to improve service desk performance and how to get through organisational transitions and adapt to change within the industry.
You can watch the live session recordings here!
Human nature and the secret to transforming Customer Experience
Traditional to digital in a hurry… promoting a digital culture
Hannah Price, Service Management Consultant & Agile Coach, TOPdesk
Bethany McNally & Mark Cathro, University of St Andrews
Fireside Chat- Culture Change & Enterprise Services
Fireside Chat- Digital Accessibility, User Needs & CX
Mark Temple, University of Glasgow
Drew McConnell, University of Glasgow
Service Desk Wellbeing and Covid
Digital Transformation
Kate Carrington, Manchester Metropolitan University
Tom Monaghan, ITSM Specialist, HaloITSM
Challenges of Working in Higher Education
Runshaw College's VIP programme
Tessa Troubridge is joined by Stuart Walton from Newman University and Kate Carrington from MMU
Andrew Gant, Service Desk Team Leader, Runshaw College
With thanks to our event partner:
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