Virtual Event: Higher Education Service Desks, November 2021
We were joined by some brilliant speakers from the world of IT services in the Higher Education sector. The day focused on how to improve service desk performance and how to get through organisational transitions and adapt to change within the industry.
You can watch the live session recordings here!
Human nature and the secret to transforming Customer Experience
Traditional to digital in a hurry… promoting a digital culture
Hannah Price, Service Management Consultant & Agile Coach, TOPdesk
Bethany McNally & Mark Cathro, University of St Andrews