Knowledge management and effective knowledge bases have become more integral for support teams looking to implement or improve alternative support channels, such as chatbots, virtual assistants and self-service. Our hand-picked speakers discuss why knowledge is critical for the future of IT service and how to get your knowledge base right.
You can watch the live session recordings here!
Implement a Successful KM Platform
Claire Davies, Consultant, Knowledge Management
Ria Brookes, EQUANS – part of the ENGIE Group
Optimising knowledge discovery to maximise your knowledge base
Achieving real success by applying lessons learned and best practices
Hannah Price, TOPdesk UK
Hank Malik, KM Lead, Practitioner and Author
How to establish the parameters for a Knowledge Management programme
How to use knowledge management to transform your organisation