Virtual Event: Knowledge Management, August 2021

Posted on Tuesday 3 August 2021.

Knowledge management and effective knowledge bases have become more integral for support teams looking to implement or improve alternative support channels, such as chatbots, virtual assistants and self-service. Our hand-picked speakers  discuss why knowledge is critical for the future of IT service and how to get your knowledge base right.
You can watch the live session recordings here!
 

Knowledge Management

Implement a Successful KM Platform

Claire Davies, Consultant, Knowledge Management
Ria Brookes, EQUANS – part of the ENGIE Group

Optimising knowledge discovery to maximise your knowledge base

Achieving real success by applying lessons learned and best practices

Hannah Price, TOPdesk UK
Hank Malik, KM Lead, Practitioner and Author

How to establish the parameters for a Knowledge Management programme

How to use knowledge management to transform your organisation

Jonathan Norman, Major Projects Association
Tanya Corsie, CEO and Director, Iken

Why Manage Knowledge?

Connecting the Dots for Digital Transformation

Rupert Lescott, PwC (MiddleEast), Director, Knowledge Management
Bit Rambusch, VP, eServices & Knowledge Management

Download the presentation slides from this session here.

With thanks to our event sponsors:   

                                 

 

 

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