Virtual Event: Service Desk 4.0: Transformation In Action, May 2022

Watch this free event to focus on the top priorities for service desks in 2022: chatbots and automation, self service, customer experience, security, collaboration tools and more!

2021 was a year packed with big shifts in service and technological trends, not just for businesses but customers too. Digital transformation has accelerated in response to the new remote-working economy. To continue providing resilient IT service, IT teams must evaluate how their automation processes, omni-channels, CX and employee experiences are stacking up in the wake of big service shifts from the last 18 months.