Virtual Event: Service Desk 4.0: Transformation In Action, May 2022

Posted on Friday 20 May 2022.

Watch this free event to focus on the top priorities for service desks in 2022: chatbots and automation, self service, customer experience, security, collaboration tools and more!

2021 was a year packed with big shifts in service and technological trends, not just for businesses but customers too. Digital transformation has accelerated in response to the new remote-working economy. To continue providing resilient IT service, IT teams must evaluate how their automation processes, omni-channels, CX and employee experiences are stacking up in the wake of big service shifts from the last 18 months.

Watch the live sessions on our SDI BrightTalk channel:

View of a Digital Workplace in the new hybrid working models

Dorina Kocsis-Cristea, Stefanini EMEA

Automation For Headspace

Emma Eldred, Mike Wallace, Amanda Hammond, Fujitsu

Mapping the customer experience to make teams aware of their perceptions and opportunities

Iliana Oseguera, BP Gurus

XLA - It's Just A Fancy Name For CSAT Isn't It?

Sean Burkinshaw, BT & Neil Keating, BrightHorse

Let's Make IT Smart Again

Roeland van Rijswijk, TOPdesk

Service Management - Exploitation to Innovation

James Terry & Holly Chapman, Serco

Service Desk Anywhere

Pronay Bhattacharjee, Computacenter


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