Service Desk
Certification
Service Desk Certification
Best Practice Standard
Training &
Development
Why study with SDI
Service
Improvement
Tool Selection Guide
Membership &
Community
Our Members
Events &
Networking
Events Gallery
Tools &
Technology
Service Desk
Insight
Service Desk Resources
LOG IN
GET IN TOUCH
SDI Global Partnership
Blog
About SDI
Menu
Service Desk
Certification
Service Desk Certification
Best Practice Standard
Service Desk Certification
Global Best Practice Standard
On-line performance assessment
Service Desk Assessment
Pre-Certification Workshop
NEW: SDI & MetricNet Benchmarking Service
Become An SDC Partner
Service Desk Essential Handbook
Your guide on how to improve and deliver a brilliant service...
Service Desk Success Stories
Real results from organisations who have achieved Certification...
The latest update to global best practice
Download your free copy of the Best Practice Standard...
Training &
Development
Why study with SDI
Find a course
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
One-day Service Desk Workshops
In-House Training
SDI’s Virtual Classroom
SDI’s eLearning
Download Professional Best Practice Standard
TRAINING WORKSHOP
LONDON - 30 October - This practical workshop will help you to maximise your service desk CX strategy
Service Desk Analyst
LEEDS - 29-31 October -This course equips the support analyst with the skills essential to deliver excellent levels of...
ITIL4 discounts with SDI
Help support your organisation on its journey through digital transformation & adoption of best practice...
Service
Improvement
Tool Selection Guide
Improvement Support from SDI
Quick Action & Fast Results
How Healthy is your service?
Help with Tool Selection
Service Desk Start-ups
Process and Procedure Design
The Customer Experience
Help with Recruitment
SDI Community Offer with HappySignals
3 month's free access to HappySignals product...
SDI Service Improvement Stories
Read about some of our Service Improvement Plans in action!
Meet the Industry experts
The top service management professionals in the industry...
Membership &
Community
Our Members
Why Join SDI?
What Our Members Are Doing
Member Resources
Help with Recruitment
Post a Vacancy
Become An SDI Partner
Tell Us Your Views
Enter The SDI Awards 2020
SDI Community Offer
SDI Membership in 90 seconds
This short video highlights how SDI membership can drive your service desk to beat the challenges of the industry
Hear From Our Community
See what our members achieved through membership
Login to your account…
Explore all of your exclusive SDI Member insights, tools and discounts!
Events &
Networking
Events Gallery
The IT Service & Support Awards 2020
Service Resilience Conference 2019
SDI20 Conference, Birmingham
SDI19DXB Conference, Dubai
On-Demand Webinars
Become a Speaker
Exhibit at an SDI Event
GET FREE EVENT PLACES
Full Events Calendar
FREE REGISTRATION
Book now
Book Now
SDI19DXB, Dubai
SDI19MX, MEXICO
SDI19UIO, QUITO
Tools &
Technology
Help With Tools & Technology
Support When Selecting A New Tool
UK ITSM Tools & Tech Market Review – Report
The Service Desk Expo
Advertise Your Tool
ITSM Tool Demo Day, Edinburgh
ITSM Tool Demo Day, Birmingham
Online Exhibition
Visit the Online Exhibition for the latest live product demos
IT Buyer’s Guide 2019
The NEW definitive guide to the latest tools and technologies available
28th August 2019
Book the next free demo day, see the tools and meet the vendors
Service Desk
Insight
Service Desk Resources
Find Out About The Service Desk Standards
Search Resource Library
Online ITSM Tools Exhibition
Our Current Surveys
Sponsor SDI Research
Find Your Perfect Job
Listen to Webinars on demand
Missed a live webinar? Previous presentations are here, listen to the subjects that matter to you
Online Software Demos
Visit the Online Service Desk Software Exhibition for the latest live product demos
WATCH: UPDATE TO BEST PRACTICE STANDARD
Some of the lead contributors to the Global Best Practice Standard for Service Desk discuss the latest version...
CLOSE
Platinum Membership
Posted on Tuesday 31 January 2017.
Read More
MESSAGE US
Feel free to get in touch.
To ask a question directly please submit your message using the form below.
First Name
*
Last Name
*
Company
Email
*
Message
Can we send you updates and offers to help you be brilliant?
*
Can we send you updates and offers to help you be brilliant?
Yes
No
Name
This field is for validation purposes and should be left unchanged.
X
We use cookies to ensure that we give you the best experience on our website. For more details and to help you manage your options please read our cookie policy.
Close
Cookie Policy
