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Posted on Thursday 9 May 2019.
Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, recently selected PeopleCert,...
Keeping up with growing customer demand requires maximum efficiency through multiple communication channels. Self-service as a communication channel is rapidly becoming an industry must-have,...
Posted on Tuesday 16 April 2019.
Attention to service improvement has certainly increased in the last year. Competition among service desks from many industries in both public and private sectors...
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