Hire Character. Train skills

Recruitment – Recruiting the right people with the right skills and experience is a significant challenge for organisations today.  The impact of the ‘wrong’ hire can significantly impact the service potential, perception, and customer satisfaction that your service desk provides and can end up costing your business time and money.

This is where SDI’s Service Desk Resourcing (SDR) service can help. We offer a specialist service desk resourcing service that focuses on finding and attracting the right people, with the right attitude and the right skills to provide your customers with excellent levels of service.

How SDR works

How Service Desk Recruitment works

Why use SDR

SDR is in a unique position of being a part of SDI! We benchmark, train, audit and certify service desks from around the world. As such we have pulled together a brilliant network of handpicked recruiters, who like us, not only understand the challenges you are facing but also have a passion for finding brilliant team members for service desks.

SDR offers many benefits, including:

  • We listen to what you want and to fully understand your needs
  • We have an in-depth knowledge of the industry
  • An amazing network of recruiters all working to find you a brilliant new member of your team
  • Bringing in the right people with the right skills
  • Saves you precious time and effort when recruiting for your service desk
  • Cost saving opportunity against true cost of employment

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