We’re proud to announce our winners of the

IT Service & Support Awards 2018!


SDI’s IT Service & Support Awards 2018 took place on the evening of the first day of The Conference For Service Desk Leaders at the Hilton Metropole in Birmingham. The glittering awards ceremony recognised and celebrated the outstanding achievements of the brilliant teams and people working in the IT service and support industry.

The IT Service & Support Awards look for excellence, professionalism and innovation in the industry and we encourage everyone to enter for next year’s awards, set to take place on Tuesday 26th March 2019.


2018 Winners


Best Small Service Desk
Norfolk Community Health & Care NHS Trust

NHS Norfolk Community Health and Care Logo Service Desk Certification


Best Small Enterprise MSP


Best Medium Service Desk
Sky Betting & Gaming


Best Large Service Desk


Best Medium/Large Enterprise MSP



Service Desk Analyst Of The Year
Feezaan Asghar

(Leeds Beckett University)

feezaan resize


Inspirational Leader of the Year
Paul Phillips


Paul resize2

Service Desk Manager Of The Year
Louise Freeman


Louise awards


Best Implementation of an ITSM Solution
Freshworks & Descartes


Highly Commended Award For Service Transformation & Service Improvement


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