NOWBOX Presentation: David Wright

What exactly is Service Desk Certification, what are the components? Are you reactive, proactive, customer-led or business-led, why does it make a difference, what is the value proposition? How do we inspire both individuals and teams to learn new skills and gain greater understanding of how they can be used to build a truly excellent service desk?


SDI’s Chief Innovation Officer David Wright, presents the Global Best Practice Standard for Service Desk at NOWBOX 2020.
Download his presentation by completing the form below

Includes ITIL 4 Synergies – Practices and The Certification Model.


NowBox Presentation Download


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