Many higher education organisations have told us how valuable they find being part of the SDI network. So it’s no surprise that a third of all UK Universities are SDI Members.

One of the most beneficial and highly valued products we offer to UK Universities is our Service Desk Certification (SDC) programme. The SDC programme provides a tailored road map for continual service improvement, along with a powerful way to help enhance the student experience.  The first step in the SDC programme is the two day Service Desk Assessment designed to provide a benchmark of current service performance.

“I thoroughly enjoyed the two day assessment and so did everyone in attendance. While it showed us that a large amount of work needed to be done, the positives highlighted gave us the energy to move forward. The SDI consultant Damian Bowen was absolutely superb, it felt like two days of consultancy rather than being assessed.”
Alex Allen, Service Desk Manager, Leeds Beckett University.

To find out more, request a call back from us using the enquiry form on this page. Alternatively you can download the SDC Essential Handbook or discover some SDC success stories for yourself:

University service desks currently on the Service Desk Certification Programme:


close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.