Our first-ever Service Resilience Conference took place at The British Library in London on Thursday 14th November 2019. The one day conference was hosted by David Wright, Chief Value & Innovation Officer at SDI.
We heard from a fantastic range of speakers who discussed topics such as the psychology of resilience, how to lead resilient teams and be a resilient leader, dealing with volatile situations, business relationship management, workplace wellbeing and mindfulness-based emotional intelligence training.

  • Robbie Anderson, Psychologist (BPS) at Chimp Management
  • Rachel Hewitt-Hall, Managing Director at Excel Communications (HRD) Ltd
  • Simon Kent, Founder & Conscious Leadership Coach at Quantum Twenty One
  • Gillian Jones-Williams, Managing Director at Emerge Development Consultancy
  • Vawns Murphy, Lead IT Partner – Service Delivery at Silva Homes
  • Jean-Christophe Trentinella, Consultant at Mindful Onwards

You can view the speaker presentation slides below:


A big thank you to our event sponsors!




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