Being Bold and Aiming High: How a top performing MSP stands out from the rest
Posted on Monday 3 December 2018.
Being Bold and Aiming High: How a top performing MSP stands out from the rest By Todd McQuilkin, Chief Executive Officer (CEO), Air IT Operating to standard frameworks and achieving ISO compliance can be difficult, but it’s a basic requirement in our marketplace. You must have those badges on your website and marketing just to
Delivering business value through the Service Desk today and tomorrow
Posted on Friday 23 November 2018.
Does your service desk create real business value and deliver a brilliant customer experience? By creating a culture of success at the service desk through best practice, motivation, engagement, development and continual service improvement, you can. To help you do that, Service Desk Institute’s best practice standard for service desks, can help you create the
Getting to Know Global Best Practice
Posted on Friday 12 October 2018.
Getting to Know Global Best Practice Best practice is constantly evolving and changing. Here at SDI we are fortunate enough to have a network of global partners and service desk professionals along with 30 years of experience within our fantastic ITSM industry. Our passion to share best practice as it continuously evolves is the driving force behind our
Tech Mahindra & Major Car Manufacturer’s multi-national service desks achieve 4 Star Service Desk Certification
Posted on Thursday 27 September 2018.
Tech Mahindra and Major Car Manufacturer Group’s service desks are first to achieve 4 star Service Desk Certification with the support of SDI’s partner KPMG in India. The major car manufacturer Group’s service desks have a workforce of over 150 staff and operate from five countries: Sweden – Gothenburg which provides Swedish language support Belgium – Gent
The 9 Best Practices of a High Performing Service Desk
Posted on Thursday 7 June 2018.
SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer experience and leadership among others. This presentation, the first of its kind, looks at the highest performing service desks in each of these
Keeping it local: What are the benefits of using a local IT service desk?
Posted on Thursday 13 July 2017.
by Alan Conduct, Head of Support Services at UKN Group One significant advance for outsourcing providers and their customers has been digital transformation. Whether your company uses outsourcing for HR, accountancy, marketing or IT support, digitalisation has helped to make the outsourcing model more cost effective as well as delivering a better service too.