Diving into Data, Concept 8, and Deriving Value
Posted on Monday 25 January 2021.
Diving into Data, Concept 8, and Deriving Value By Scarlett Bayes, Senior Research Analyst, SDI The Service Desk Institute’s certification programme gives us an insight into a wide variety of organisations and how different service desks perform against the Global Best Practice Standard for Service Desk and its 9 ‘concepts’: Leadership Policy & Strategy
Harnessing The Power of Assessment – Resources
Posted on Thursday 30 April 2020.
Harness the Power of the Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on the
Harness The Power Series: People Management
Posted on Tuesday 31 March 2020.
Harnessing The Power of Assessment – People Management Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on
Harness The Power Series: Policy & Strategy
Posted on Monday 17 February 2020.
Harnessing The Power of Assessment – Policy & Strategy Harness the Power is a blog series written by ITSM experts and authors. The series will focus on five of the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler
Harness The Power Series: Leadership
Posted on Wednesday 22 January 2020.
Harnessing The Power of Assessment – Leadership Harness the Power is a blog series written by ITSM experts and authors. The series will focus on five the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will
New Development Workshop for Service Desks: Certification & ITIL 4
Posted on Tuesday 7 January 2020.
By John Noctor, Associate and Lead Auditor Service Desk Institute At the SDI we have just released a brand new 1-day workshop “Working with ITIL4 and SDI’s Service Desk Certification” So what’s this all about and how can it benefit me? -I hear you say! Well read on….. With the release of ITIL 4