We’re Delighted To Announce Our SDI Awards 2023 Winners!

Cybersecurity attacks are on the rise! With the rising adoption of new technology in all areas of business, the risks linked to IT service operations have grown considerably.

We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only four finalists per category. We extend our  congratulations to every shortlisted

This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where I went wrong for a good portion of my career as either a leader up to CIO or as a Principle Consultant. A friend and mentor, Dr. Cherry Vu, shared

As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look at some of the reasons why and what can be done to improve the recruitment process. Key points Swift action needed Looking for potential Telling candidates what they can offer

Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk analyst. I was the CIO, depicted as someone who did not know the truth about what was happening or the impact of my dictates. I confess that he was right!

Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving and subject to rapid changes and challenges of ever-changing market conditions.   However, looking back at the beginning of this year, we can predict some trends that will continue to