Understanding the ITSM Landscape in 2024
Posted on Tuesday 13 February 2024.
In this blog post, we’ll explore how the adoption of new AI technologies is impacting the ITSM industry and dive into some statistics related to the common challenges organisations face.
USA Contractors Power Design Inc achieve 4 star Service Desk Certification result
Posted on Monday 4 December 2023.
Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department is to provide exceptional
Meet the Awards 2022 Finalists: Reckitt
Posted on Wednesday 16 March 2022.
In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Reckitt: Finalist – Best Service Improvement Project 2022 What made you decide to enter the awards? We are
Harness The Power Series: The Service Desk Assessment
Posted on Wednesday 18 December 2019.
Harnessing The Power of The Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus on 5 of the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler
SDI Podcast Episode 2
Posted on Friday 19 July 2019.
At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,
A View From The Frontline Report – A Vendor’s View
Posted on Thursday 27 June 2019.
A View From The Frontline Report – A Vendor’s View – Geoff Rees, Director of Sales & Operations, Sunrise Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers