The introduction of the General Data Protection Regulation (GDPR) is a game changer; particularly for service desks. It needs a cultural change within the service desk to ensure everyone is privacy data aware. This training is aimed at any individual from any size organisation who wishes to make data privacy matter.

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You may need to implement changes to meet the GDPR regulation requirements or you may need to kick start your own awareness campaign. This course has been designed to address all audiences and prepare them for the next steps.

It is important that all organisations recognise the impact of the GDPR regulations on their business, and the steps required to achieve compliance and building a privacy awareness culture.

This online course, delivered by our trusted training partner Learning ByteSize, will explain the reasons for the new regulation, and the scope of its application, and identify the key participants in the processing of personal data and their responsibilities. Key principles are covered, and the risks and opportunities that arrive, complete with examples.

The certification from the APMG will show that organisations have taken the steps to educate their teams, and that a minimum level of knowledge is in place across the business.


  • Gain an understanding of the general principle GDPR, principles, roles, concepts, consents and rights.
  • Help build a privacy policy that works for your business.
  • Learn what it means to be responsible for data privacy, and the risks and opportunities that this brings
  • Use the certification to evidence your knowledge of the regulations



Background to the introduction of GDPR

How GDPR has clarified the definitions of personal data

Key concepts, roles and principles (Part 1)
Different data items and how they are treated
What is personal data processing
Key roles in data protection
Six data protection principles

Key concepts, roles and principles (Part 2)
Changes in data subject rights
Privacy notices and subject access requests
Key changes impacting consent mechanisms

Consent and data subject rights
Rights for individuals

Accountability and governance
Data privacy impact assessments
Concepts of privacy
Maintaining appropriate documentation
Code of conducts and certification
Responsibilities of the DPO

Other key aspects of GDPR
Data breach
Security of personal data
International data transfers
What triggers a breach
Risk based approach

This course is bought to you in association with our trusted training partner  



The GDPR course suits:

Service Desks
Customer Services
Marketing Departments
HR and Personnel
Senior Executives

In fact anyone that handles or is responsible for personal data!


 Multiple choice format
 20 questions per paper
 10 marks required to pass
 20 minutes duration


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