Duration and cost: 2 days £3,590 +VAT | SDI Members price £3,200 +VAT

* The above fees apply to the first 10 attendees. Additional delegates can attend for just £95 per person per day

Who is it for?
The course is suited to analysts looking to gain essential support skills. Recommended for new analysts and customer service staff with less than 9 month’s experience in an internal or external telephone customer support environment.

What is it about?
A practical introduction in the key concepts, skills and competencies required to deliver professional and effective support. Plus a thorough introduction or induction into service desk practices to the service desk and its importance to today’s organisation.

What will I get out of it?

  • A clear understanding of core service management processes and the importance of IT support in today’s business environment
  • Essential skills and competencies – identify, understand and deliver efficient and effective support in the service desk environment

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