Service Desk Foundation course – Duration and cost: 2 days £3,590 +VAT | SDI Members price £3,200 +VAT

* The above fees apply to the first 10 attendees on the Service Desk Foundation course. Additional delegates can attend for just £95 per person per day.

Who is it for?
For analysts looking to gain essential support skills. Recommended for new analysts and customer service staff with less than 9 month’s experience.

What is it about?
An introduction to the key concepts, skills and competencies required to deliver professional and effective support.

What will I get out of it?

  • A clear understanding of core service management processes and the importance of IT support.
  • Essential skills and competencies – identify, understand and deliver efficient and effective support.

Why choose SDI?

We are passionate about inspiring service desks to be brilliant and believe that continual training is fundamental in achieving this.

All of our courses are taught by extremely experienced and sought after tutors who combine real-life hands-on service desk knowledge and experience with the latest learning techniques.

Our course sizes are optimised to allow a high level of interaction, peer-to-peer learning and knowledge sharing, whilst giving each delegate ample opportunity to ask trainers questions or for help if needed.

SDI’s courses will make a real difference to your career and your CV whether you’re an analyst, a team leader, manager or responsible for an entire IT service department.

We offer many options including courses, workshops, webinars, events and virtual classrooms or we can even bring our courses to you in-house at your own premises.

Wherever you are located in the world there is something to suit you.

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