IT Service Skills Workshop Overviews

SDI training courses are designed to develop IT service skills, soft skills, improve your job performance and enhance your career prospects.

SDI specialises in learning and development for IT service professionals and our experience of having trained thousands of IT support analysts and managers and helping them gain the relevant IT service skills puts us in the best position to understand and deliver your IT service and support education needs.

Our courses are informed by the latest industry thinking and practice, and designed to equip you with proven tools and techniques to take back and implement within your organisation. We have programmes designed for every level, whether you are a senior service desk manager or support analyst.

Training courses available:


Gain Practical Skills Which Improve Performance

Our qualifications are driven by the practical needs of the IT service and support industry. They will provide you with practical tools and techniques that can be put to use immediately.


SDI’s Tutors Highly Qualified Industry Experts
All SDI trainers meet our exacting quality standards – skilled facilitators, highly experienced trainers, proven in the industry with hands-on experience, brilliant presenters and passionate about both service and training. Our course directors are highly experienced trainers who combine academic expertise with significant business and IT support industry experience.


SDI Qualification Courses | In-house Training | Training Brochure | SDI Trainers | Book Online


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