Master Proactive Problem Management from the comfort of your own desk with this upcoming, virtual short course !

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1/2 Day (Morning) Course:

09:30 – 12:00 + Optional 30mins Q&A with trainer.

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Delivered by itSMF & SDI Associate John Noctor.
About John:
• 30 years experience in the ITSM industry
• ITIL Expert
• Best Practice Consultant
• Service Desk Certification Auditor
• Accredited with Q4IT as a Certified IT Quality Professional and Certified IT Quality Expert.

 

This course takes place in an interactive, live virtual-classroom environment, giving you the opportunity to engage and ask the trainer questions throughout. As well as collect tips and ideas from other delegates!
AGENDA:
  • Myth busters
  • 10 things you need to know
  • Strategic & tactical  approach
  • Problem analysis
  • Interacting with the business
  • Challenges & issues
  • Technology & tooling
  • The value of data
  • The people
  • Major incidents & major problems

 

What are the key benefits of attending?
  • Minimise service disruption by having a member or two in your team attend this course from their own work station. (Only headphones required!)
  • This short course provides a taster for the key concepts of proactive problem management without having to take a full day away from the service desk.
  • The opportunity to quickly understand the key tenants of proactive problem management, the benefits it can bring to your organisation, and how to get started.
  • The opportunity to learn how to improve the services you currently deliver to your customers based on understanding what is really going wrong. 
  • To learn how to improve your end-user/customer perception of you as a quality service provider.
  • The opportunity to sense check existing company thinking, plans, and decisions in light of industry good practice.

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Why do I need proactive problem management? 
Proactive problem management enables your organisation to: 
  • Avoid incidents from occurring in the first place 
  • Reduce IT support workload caused by repeated low priority incidents 
  • Stop wasting money on, and causing business issues through, repeat incidents 

 

*Any training course or workshop in June/ July or August.
Claim your Discount:

Call us on +44 (0) 1689 889100 and let us know which next course or workshop you’d like your 10% off from.
Then just quote / mention ‘Virtual Problem Management Discount‘ and our lovely team will do the rest!
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