Master Proactive Problem Management from the comfort of your own desk with this upcoming, virtual short course ! . 1/2 Day (Morning) Course: 09:30 – 12:00 + Optional 30mins Q&A with trainer. .. Delivered by itSMF & SDI Associate John Noctor. About John: • 30 years experience in the ITSM industry • ITIL Expert • Best Practice Consultant • Service Desk Certification Auditor • Accredited with Q4IT as a Certified IT Quality Professional and Certified IT Quality Expert. This course takes place in an interactive, live virtual-classroom environment, giving you the opportunity to engage and ask the trainer questions throughout. As well as collect tips and ideas from other delegates! AGENDA: Myth busters 10 things you need to know Strategic & tactical approach Problem analysis Interacting with the business Challenges & issues Technology & tooling The value of data The people Major incidents & major problems What are the key benefits of attending? Minimise service disruption by having a member or two in your team attend this course from their own work station. (Only headphones required!) This short course provides a taster for the key concepts of proactive problem management without having to take a full day away from the service desk. The opportunity to quickly understand the key tenants of proactive problem management, the benefits it can bring to your organisation, and how to get started. The opportunity to learn how to improve the services you currently deliver to your customers based on understanding what is really going wrong. To learn how to improve your end-user/customer perception of you as a quality service provider. The opportunity to sense check existing company thinking, plans, and decisions in light of industry good practice. . Why do I need proactive problem management? Proactive problem management enables your organisation to: Avoid incidents from occurring in the first place Reduce IT support workload caused by repeated low priority incidents Stop wasting money on, and causing business issues through, repeat incidents *Any training course or workshop in June/ July or August. Claim your Discount: Call us on +44 (0) 1689 889100 and let us know which next course or workshop you’d like your 10% off from. Then just quote / mention ‘Virtual Problem Management Discount‘ and our lovely team will do the rest! SHARE: Share This Share This Page × Book now