Our client has a business built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.

They are committed to reaching net-zero by 2030 and have partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed this could be the role for you!

Would you like to work within a collaborative team where your skills and experience can make a difference? 

Our client currently has a 2nd Line IT Support Analyst position available for a motivated individual to join our team based in either Exeter or St Austell. 

This is a full time, permanent role with a competitive salary £27,000 – £33,000 per annum depending on skills plus excellent benefits.

About the role:

This is an excellent opportunity for a highly motivated individual looking to progress their IT career, working with over 100 experienced IT professionals, many whom themselves began their IT career on the Service Desk.

You will be responsible for providing technical support, assisting with PC, networking, telephony and hardware problems via phone, email or onsite visits. The position provides exposure to a broad range of IT-related projects and activities.  This role is based in either Exeter or St Austell, working Monday to Friday, 37 hours a week.

What you’ll be doing:

  • Providing 2nd line IT support services to your work colleagues
  • Prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously
  • Ensuring the resolution of Incidents and the fulfilment of Service Requests are in accordance with agreed Service levels and identifying opportunities to support continual process improvement
  • Resolving Incidents and Service Requests as per documented procedures and ensuring support documentation is updated accurately
  • Build and set up new IT hardware, including desktops, laptops, tablets and mobile phones
  • Regularly visit sites, to resolve IT issues whilst building relationships with your colleagues
  • Identifying opportunities for improvement and implementing initiatives to produce faster fulfilment times and take advantage of automation 

What we are looking for:

  • A full UK Driving licence
  • Previous experience working in an IT technical role for at least 3 years
  • Educated to degree level standard or equivalent or able to demonstrate working to degree level
  • Excellent troubleshooting and problem solving skills
  • Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve
  • Experience in installing, configuring and maintaining a wide variety of hardware and software
  • M365 experience including Exchange, Teams, SharePoint, Intune and Azure
  • A strong working knowledge of Windows 10
  • An understanding of SCCM and remote control tools
  • Some familiarity with Citrix, Active Directory, anti-malware technology and enterprise storage arrays/backup technology
  • General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi and Network implementations (router, switch, access point installations)
  • Experience with ITSM products

What’s in it for you:

Our client is a champion for supporting their staff, with the opportunity for long term careers through further training and development.

They offer an excellent range of benefits including:

  • Generous holiday allowance plus bank holidays
  • A discretionary Bonus
  • Competitive Contributory Pension
  • Share-save Scheme
  • Various health and wellbeing support benefits
  • A range of Group Discounts inc Cycle to Work Scheme
  • Financial support services – and more!

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

SDR is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.

Applicants must be eligible to live and work in the UK to apply for this role.

SDR is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To apply please email your cv to [email protected]

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