Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?

This is an amazing opportunity for an ambitious Service Desk professional with Windows 10, Office 2016 and Office 365 operational knowledge to grow their career and take on more responsibility with a market-leading publisher. You will have the opportunity to work on IT projects and contribute to enhancing and developing the IT provision across the business. You will be part of a diverse organization with huge opportunities and significant opportunity for continuous learning and progression alongside highly talented individuals.

The successful candidate will part of a team providing exceptional problem solving skills and be responsible for maintaining the quality of the end user experience, acting as an effective point of contact providing excellent customer service by ensuring customer service standards represent value to the business.

You will need to be an exceptional communicator, an effective and efficient team player, very well organized, with the ability to manage your day to day activities both with incidents & requests as well as exciting project work.

Essential requirements of the role include:

  • Exceptional working knowledge of Windows 10 and Office 365/2016 platforms
  • Experience in a mixed environment (Windows and Mac)
  • Outstanding troubleshooting skills and customer service
  • Excellent knowledge of Remote, Telephony and Help Desk Tools
  • Networking troubleshooting skills
  • Strong organisation skills
  • Excellent communication skills
  • Experience of configuration and deployment
  • Technical support for supported hardware & software applications
  • Create and maintain documentation and training support materials
  • Escalation point, lifecycle management of incoming service requests and incidents
  • Ensure all open service requests and incidents are resolved promptly and within SLAs

Desirable:

  • Certified in ITIL / CompTIA /Microsoft or equivalents
  • Working knowledge of supporting Citrix and VMware
  • Working knowledge of One Drive and BitLocker security management
  • Knowledge of working with SCCM 1706

About you:

No two days will be the same. Make no mistake, this is a busy environment, which will give someone of your experience and position the chance to thrive in a business where your technical abilities will grow to new heights. But don’t worry, the friendly team are always happy to help out and will provide all the on-going support/training you need to hone your technical skills and progress.

As a Service Desk Analyst, you will be frequently desk side providing both first & second line support, and therefore amazing soft skills play a huge part in the role. Strongly focused on continuously enhancing the quality of the services provided to the business through hardware, software and business process improvements and by developing excellent relationships with other business units.

You must be capable of working within the team providing very strong technical support, excellent customer service and ensuring these are being delivered efficiently and effectively, meeting the set SLA’s and KPI’s and in line with company expectations.

 

This position is paying a salary of up to £35,000 + benefits for exceptionally talented candidate and is based in central London location.

If you are an ambitious Service Desk or Help Desk Analyst who is looking for their next challenge please send  your up to date CV to nicolas.barrow@sagepub.co.uk 


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