The IT Service Desk is the central point of contact for all technology-related incidents, service requests and queries. The role of the Service Desk Analyst is to provide first and second line support for all NHSBSA employees.

The Service Desk Analyst is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

See the job specification here or please contact Mark Kirsop at mark.kirsop@nhs.net to discuss the role further.


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