The primary focus will be the overall management of the 1st and 2nd line team leaders, ensuring that the team continue to deliver the expected level of IT support to our legal/central support teams. You will take ownership for IT incidents where a higher level of management is required and act as an escalation point for the Service Desk utilising ITSM processes and tools that you have available.

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As part of the IT team, you would be expected to have the following skills and experience:

  • Work independently and in a team oriented, collaborative environment is essential
  • Personal drive with a passionate, engaging, encouraging and motivating approach
  • Ability to prioritise and deliver tasks in a high pressure commercially focused environment is essential
  • Excellent communication skills at all levels and the ability to translate technical information to none technical people
  • Effective manager, interpersonal and communication skills
  • Able to motivate and lead a team
  • Excellent stakeholder management
  • Demonstrated experience leading, influencing, negotiating and problem solving

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