Job Details

£24,697 per annum for 36 hours per week based at County Hall, Penrhyn Road, Kingston upon Thames, Surrey, KT1 2DN. This role is based inside our main area office, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception.

Flexible working supported and encouraged where possible, 24 days annual leave, local government salary-related pension offered as well as the option to join the car lease scheme and have discounted child care vouchers. For more information on the many other benefits available to our staff, please visit MyBenefits for Surrey County Council staff.

About the Role

Enjoy talking to people, delivering first class customer service and helping people?

Positive attitude and excellent IT Skills?

Sound like you? Then please read on!

Our IT and Digital Service Desk Team is part of the Orbis partnership, which encompasses Surrey County CouncilEast Sussex County Council and Brighton & Hove City Council. The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.

Our dedicated team of IT heroes provide first line support to keep Surrey County Councils 11,000 strong workforce working when it comes to IT. Our team are integral when it comes to keeping our staff providing vital services to the residents of Surrey, it’s as simple as that.

With the largest workforce in Surrey and a diverse range of different technology and software supporting our staff to do their jobs the queries and support needed is often challenging but rewarding if you are motivated by helping people and solving problems.

On a day to day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide.

Sounds challenging but rest assured you will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and appreciated service to the council.

To be shortlisted to interview your CV and personal statement will evidence with examples where relevant:

  • Excellent communication skills.
  • Ability to prioritise and manage different work.
  • A commitment to /passion for delivering first class customer service.
  • Experience of working with IT systems and providing support (for example experience with Active Directory, Microsoft Office and Exchange)
Additional Information

The advert will close on the 21st June 2018.

For more information on the role and responsibilities of this position please review the Job Profile attached to the bottom of this advert before applying.

Contact Information

For an informal discussion please do feel free to contact David Laidlaw on 020 8541 8056 or by e-mail at or Jane Doyle on 020 8541 9681 or by e-mail at look forward to hearing from you!

Equal Opportunity, Values and Behaviours

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

The values below will be crucial in delivering our corporate strategy, and are what we draw on to make a difference for Surrey residents.

  • Listen – We actively listen to others and expect to be listened to.
  • Responsibility – We take responsibility in all that we do at work.
  • Trust – We work to inspire trust and we trust in others.
  • Respect – We are supportive and inclusive and committed to learning from others.

Our behaviours are what people experience when they interact. They encompass how we do our work and how we treat other.

  • Be customer focused – We put the customer at the heart of our work and take responsibility to uphold the customer promise in all that we do.
  • Work as one team – We collaborate with and involve our partners, customers and colleagues, and build strong and lasting relationships based on listening, trust and mutual respect.
  • Make things happen – We plan and deliver our work on time and effectively, making sure we understand the needs and priorities and considering all our options and risks.
  • Communicate with purpose – We communicate clearly to all our stakeholders, making sure that we listen, understand and inform in the process.
  • Be the best we can be – We embrace the need for change and innovation, taking responsibility to improve our services and processes in the right way.
  • Develop ourselves and others – We learn continually, we seek feedback about our own performance and support others to learn.
How to apply

You can find useful guidance on our website to assist you with your job application. There are also further helpful hints, handy tips and employment advice to make sure your application sells you in the best possible way.

Apply Here

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