Webinar: Professional Standards Refresh

SDI Professional Standards Refresh: What’s new, plus live Q&A

19 August 2020

The new SDI service desk professional standards, now aligned with ITIL 4, have been revised to provide service desk analysts and service desk managers the latest in best practice guidance, training courses and qualifications.

Join us for this webinar to discover the key influences informing the refresh, for example the launch of ITIL 4, what’s changed in the Standards, and have your questions answered by experienced trainers, Lynne Nash and John Noctor.


Lynne Nash – Service Management and Service Improvement Consultant, Contributor to SDI’s Global Best Practice Standard for Service Desk, SDI Associate and Key Awards Judge, and Experienced Trainer


John Noctor, Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor and ITIL Expert




Register below, and even if you can’t join us on the day you will receive a link to the recording so you can catch up at a time to suit you.

Register now!


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