University of Glasgow: Changing Our Tool – What We’ve Learned

Webinar: 28 September 2018, 11am BST

University of Glasgow and Ivanti share their stories and tips for successful tool selection


Mark Temple, University of Glasgow

Join us as we talk to Mark Temple, IT Service Project Manager at University of Glasgow, about their current tool selection and implementation project – a story he’s also been sharing on our blog – to find out his top tips and advice for anyone preparing for or currently going through service desk software procurement. This is set to be an interesting and honest discussion with Mark presented as a Q&A.

University of Glasgow


Andy Parker, Ivanti

You’ll also hear from Andy Parker of Ivanti who will share his expert advice from the perspective of the vendors you’ll be talking to – how to ensure you ask the right questions, identify the right partner fit and things you can do to make the process from tender to implementation as smooth and successful as possible.



This is a fantastic opportunity to learn from the benefit of Mark and Andy’s first hand experience and hear a frank account of lessons learnt from a real life tool selection journey.

Register using the form below and you’ll receive a link to join us live on the day, plus you’ll receive a link to the recording afterwards to review whenever you like.                      

Virtual Event: Service Intelligence 13 August


Also…Visit SDI’s on-demand ITSM tool exhibition to watch demos from the comfort of your desk!

More convenient and less time-consuming than travelling to a trade show or exhibition, this FREE resource is a must for any service desk looking to keep up to date with the software options on the market and get a head-start on the next tool selection project.

Online Tool Exhibition

Browse real-time product demonstrations and hear service desk software suppliers explain the key features of their products.

It’s the perfect place to begin your tool selection project or show colleagues your shortlisted options in action.

Simply visit and watch the tool demo of your choice.

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