Meet Pepper the Humanoid Robot at SDI18

Posted on Monday 12 February 2018.

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

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They’re Coming To Take Me Away!

Posted on Wednesday 7 February 2018.

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.

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Navigating The Digital Maze With VeriSM™

Posted on Wednesday 7 February 2018.

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM

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5 Tips To Run A User-Friendly IT Service Desk

Posted on Tuesday 30 January 2018.

 by Kerry Burgess, Service Desk Assistant Manager at UKN Group People power businesses. We do business with those we get along with. In this age of technology and digital connections, it’s those personal relationships that drive growth and achieve strategic objectives. However, when it comes to delivering client needs and keeping businesses operational, we would

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Findings From A View from the Frontline: University Edition

Posted on Wednesday 17 January 2018.

by Scarlett Bayes, Industry Analyst, SDI   Following the latest iteration of ‘A View From The Frontline’ published in 2017, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report takes an in-depth

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IT Service & Support Awards 2018 Finalists Revealed…

Posted on Tuesday 16 January 2018.

And the finalists are…   Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group   Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar   Best Medium Service Desk  BullGuard MHR Sky Betting & Gaming   Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish   Highly

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