It’s Time to Become a Better ‘Remote’ IT Leader
Posted on Tuesday 2 February 2021.
Driven to distraction: How can we tackle our waning attention spans?
Posted on Monday 1 February 2021.
Blog post by Scott McArthur Our collective attention span is disappearing as more and more channels of information make demands on our time. This is unlikely to change, so how can organisations respond, asks Scott McArthur? Do I have your attention? I don’t take for granted for one minute that I do. Or perhaps a
Back To The Future With Jason Bradbury
Posted on Monday 1 February 2021.
High powered, driven by octane, The Gadget Show’s Jason Bradbury speaks at SDI21 Live & Interactive! Compelling, high powered and charismatic celebrity ‘future of tech speaker’ Jason Bradbury joins us live on Tuesday 16th March 2021 at 3.35pm to talk us through “The Future is Now! A Refreshing Take on AI and Technology”. Jason is
Diving into Data, Concept 8, and Deriving Value
Posted on Monday 25 January 2021.
Diving into Data, Concept 8, and Deriving Value By Scarlett Bayes, Senior Research Analyst, SDI The Service Desk Institute’s certification programme gives us an insight into a wide variety of organisations and how different service desks perform against the Global Best Practice Standard for Service Desk and its 9 ‘concepts’: Leadership Policy & Strategy
CX: Delivering Happiness – The Series, Part 5
Posted on Thursday 21 January 2021.
CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience. It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have
CX: Delivering Happiness – The Series, Part 2
Posted on Tuesday 12 January 2021.
CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience. It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have
CX: Delivering Happiness – The Series, Part 3
Posted on Tuesday 12 January 2021.
CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience. It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have
