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Case Studies & Results

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Want to know where you'd start? Try the free Online Performance Assessment.

Thinking about Service Desk Certification, but not sure you’re ready? Start with a taster.

Our FREE Online Performance Assessment asks 30 sample questions from the Global Best Practice Standard. In about 15 minutes, you’ll see the rating and maturity level you might achieve.

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SDC Journey Update: How Railpen Continues to Build on Success

SDC Journey Update: How Railpen Continues to Build on Success

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Runshaw College-The First Educational Organisation to achieve 5 Star ‘World Class’ Certification

Runshaw College-The First Educational Organisation to achieve 5 Star ‘World Class’ Certification

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Use this form to contact us with any questions about Service Desk Certification, SDI Support Services or any current challenges you are facing. SDI’s mission is to support and inspire service desk and support teams to be even more brilliant. Get in touch today and see what we could achieve together!

A smiling woman in a brown jumper sits at a table, looking at her laptop screen with one hand on her chest and wearing earphones—celebrating The University of Portsmouth Achieve 3 Star Customer Led Certification. A mobile lies next to her on the table.

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