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About SDI

Since 1988 SDI has been inspiring service desk & support teams worldwide to be brilliant…

Tried and tested for over 30 years by thousands of organisations and professionals worldwide, SDI are here to develop, guide and support your transformation journey.  We’re here to support you in shaping the future of your company’s service wherever you are in the world.

How can I become an active member of SDI’s global service desk & support community?

Getting involved with our community is easy. Becoming a SDI member is the most valuable way to get the most from our brilliant community. You can also join the LinkedIn group to network and share tips and advice with over 25,000 service desk & support professionals worldwide. Explore our resource library to discover a host of free and useful content from best practice standards to research reports, benchmarking tools and much, much more. Get in touch with the team who are always available for a chat and to help you find ways to overcome your service delivery challenges.

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SDI are proud supporters of The Hygiene Bank a grassroots, people-powered charity and social movement, grounded in community.
THB’s passion stems from the injustice that people may be unable to fully participate in society due to hygiene poverty. This is why we work together to inspire social change. Make a donation and help tackle the injustice of hygiene poverty today.

SDI Community

Founded in 1988 The Service Desk Institute (SDI) has dedicated the last 30+ years to guiding and inspiring service desks, support teams and the ITSM community. With passion for providing best practice and sharing our knowledge worldwide, SDI acts as a well respected, trusted and independent advisor to the service desk industry. This reputation benefits the many SDI's partners who work with us to represent the SDI brand around the world.

There are two levels of partnership with SDI; Firstly there is the media partnership where your brand can gain access to SDI community through SDI's well connected media channels both globally and locally. The SDI community is active, vibrant and engaged which ensures you gain a healthy return on your media partnership. Secondly there is the global partnership. Become a global partner in your region of the world and you can benefit from delivering SDI's world renowned products and services to your local clients. We currently have active partners in Latin America, India and Denmark and we are continually looking to expand the global partner network.

Media Partnerships

Some of the organizations SDI is already working with...

Click on the company logo to read their case study and find out how they have benefitted from working with SDI.

Our Mission

The SDI mission is to inspire service desks & support teams to be brilliant. We do this by supporting them to:

Embrace

Raise the quality of service delivery by valuing best practice

Engage

Create an inspiring and engaging customer experience

Invest

Empower their teams to be inspired,take action and be better

Shine

Demonstrate and deliver exceptional business value

Find out more
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