Since 1988 SDI has been inspiring service desks and service desk professionals worldwide to be brilliant!

Tried and tested by thousands of companies and service desk professionals in over 150 countries, we partner with service desks on their transformation journeys and IT service professionals on their career journeys. We’re here to support you in shaping the future of your company’s IT service wherever you are in the world.

SDI’s globally accepted Service Desk Certification (SDC) programme is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.

How can I become an active member of the SDI global service desk community?

Getting involved with the SDI community is easy. Subscribe to the SDI newsletter for a full monthly round-up of the latest global industry news, upcoming events, service desk job vacancies, useful blogs articles and reports. Join the SDI LinkedIn group to network and share tips and advice with over 25,000 service desk professionals worldwide. Explore SDI’s resource library to discover a host of free and useful content from best practice standards to research reports, benchmarking tools and much, much more. Get in touch with the SDI team who are always available to have a chat and help you find ways to overcome your service desk challenges.

Our Mission

The SDI mission is to inspire service desks to be brilliant. We do this by supporting service desks to:

Embrace

Raise the quality of service delivery by valuing best practice

Engage

Create an inspiring and engaging customer experience

Invest

Empower their teams to be inspired,take action and be better

Shine

Demonstrate and deliver exceptional business value

Find out more

SDI Partners

Founded in 1988 The Service Desk Institute (SDI) has dedicated the last 30 years to guiding and inspiring service desks and the ITSM community. With passion for providing best practice and sharing our knowledge worldwide, SDI acts as a well respected, trusted and independent advisor to the service desk industry. This reputation benefits the many SDI's partners who work with us to represent the SDI brand around the world.

There are two levels of partnership with SDI. Firstly there is the media partnership where your brand can gain access to SDI community through SDI's well connected media channels both globally and locally. The SDI community is active, vibrant and engaged which ensures you gain a healthy return on your media partnership. Secondly there is the global partnership. Become a global partner in your region of the world and you can benefit from delivering SDI's world renowned products and services to your local clients. We currently have active partners in Latin America, India and Denmark and we are continually looking to expand the global partner network.

Find Out More

Media Partnership
Global Partnership

Some of the partners SDI is already working with...

Click on the company logo to read their case study and find out how they have benefitted with SDI.

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One of the most commonly asked questions from service desk managers is “What should I be reporting on?” Senior management and even customers aren’t...

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