Since 1988 SDI has been inspiring service desk & support teams worldwide to be brilliant…
Tried and tested by thousands of companies and service desk professionals in over 150 countries, SDI partner with service desks & support teams on their transformation journeys and service professionals on their career journeys. We’re here to support you in shaping the future of your company’s service wherever you are in the world.
SDI’s globally accepted Service Desk Certification (SDC) programme is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.
How can I become an active member of SDI’s global service desk & support community?
Getting involved with our community is easy. Get in touch here and tick yes to receive updates from SDI to keep you and your team informed about the latest industry news, upcoming training & events, job vacancies, useful blogs articles and reports. Join the LinkedIn group to network and share tips and advice with over 25,000 service desk & support professionals worldwide. Explore our resource library to discover a host of free and useful content from best practice standards to research reports, benchmarking tools and much, much more. Get in touch with the team who are always available to have a chat and help you find ways to overcome your service delivery challenges.