About SDI

Since 1988 SDI has been inspiring service desk & support teams worldwide to be brilliant…

Tried and tested for over 30 years by thousands of organisations and professionals worldwide, SDI are here to develop, guide and support your transformation journey.  We’re here to support you in shaping the future of your company’s service wherever you are in the world.

How can I become an active member of SDI’s global service desk & support community?

Getting involved with our community is easy. Becoming a SDI member is the most valuable way to get the most from our brilliant community. You can also join the LinkedIn group to network and share tips and advice with over 25,000 service desk & support professionals worldwide. Explore our resource library to discover a host of free and useful content from best practice standards to research reports, benchmarking tools, join one of our free live community events and much, much more. Get in touch with the team who are always available for a chat and to help you find ways to overcome your service delivery challenges.

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Sign-up to receive the SDI e-newsletter below, for ITSM news, updates and to keep informed on the latest industry news, events, content and reports. This is also where offers and discounts on Training Courses, Events, Membership and other valuable resources can be found.

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SDI are proud supporters of The Hygiene Bank a grassroots, people-powered charity and social movement, grounded in community.
THB’s passion stems from the injustice that people may be unable to fully participate in society due to hygiene poverty. This is why we work together to inspire social change. Make a donation and help tackle the injustice of hygiene poverty today.

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