About SDI

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Since 1988 SDI has been inspiring service desk & support teams worldwide to be brilliant…

Tried and tested by thousands of companies and service desk professionals in over 150 countries, SDI partner with service desks & support teams on their transformation journeys and service professionals on their career journeys. We’re here to support you in shaping the future of your company’s service wherever you are in the world.

SDI’s globally accepted Service Desk Certification (SDC) programme is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.

 

How can I become an active member of SDI’s global service desk & support community?

Getting involved with our community is easy. Get in touch here and tick yes to receive updates from SDI to keep you and your team informed about the latest industry news, upcoming training & events, job vacancies, useful blogs articles and reports. Join the LinkedIn group to network and share tips and advice with over 25,000 service desk & support professionals worldwide. Explore our resource library to discover a host of free and useful content from best practice standards to research reports, benchmarking tools and much, much more. Get in touch with the team who are always available to have a chat and help you find ways to overcome your service delivery challenges.

Our Mission

The SDI mission is to inspire service desks & support teams to be brilliant. We do this by supporting them to:

Embrace

Raise the quality of service delivery by valuing best practice

Engage

Create an inspiring and engaging customer experience

Invest

Empower their teams to be inspired,take action and be better

Shine

Demonstrate and deliver exceptional business value

Find out more

SDI Partners

Founded in 1988 The Service Desk Institute (SDI) has dedicated the last 30+ years to guiding and inspiring service desks, support teams and the ITSM community. With passion for providing best practice and sharing our knowledge worldwide, SDI acts as a well respected, trusted and independent advisor to the service desk industry. This reputation benefits the many SDI's partners who work with us to represent the SDI brand around the world.

There are two levels of partnership with SDI. Firstly there is the media partnership where your brand can gain access to SDI community through SDI's well connected media channels both globally and locally. The SDI community is active, vibrant and engaged which ensures you gain a healthy return on your media partnership. Secondly there is the global partnership. Become a global partner in your region of the world and you can benefit from delivering SDI's world renowned products and services to your local clients. We currently have active partners in Latin America, India and Denmark and we are continually looking to expand the global partner network.

Media Partnership

Some of the partners SDI is already working with...

Click on the company logo to read their case study and find out how they have benefitted with SDI.

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