SDI offer a complete range of practical support services tailored to your unique service improvement needs. Our consultants knowledge of industry best practice along with their experience and passion for ITSM has allowed them to add value and see tangible results in service desks across the globe.

Click the icons below to learn more about the types of Service Improvement Plans SDI can offer:

Health Check
It’s not always easy to tell how ‘healthy’ your service desk is without the help of an experienced service desk specialist. The SDI Health Check is designed to help you ensure your service desk is performing at its optimal health, and will diagnose any areas for improvement. 

Service Desk Start-up
A ‘start-up’ might be the result of two existing operations merging together for the first time, a recent overhaul, or simply a brand new ‘greenfield site.’ Whichever category you fall into, we can help you identify the strategic purpose of your service and help make sure you don’t miss out any key components when setting up operations.

Tool Selection
Choosing, buying and implementing a new ITSM tool can be a very complex business. With so many tools available selecting the right one for your business needs and service requirements can be an extremely time-consuming and overwhelming experience. If you’re looking for advice and guidance for your tool selection project, this one’s for you.

Quick Action Fast Results
Sometimes you just don’t have the time to analyse and improve on all areas of your service, but you might have a specific issue you know needs some attention.
We can help you focus on what is practical and achievable in a short space of time to impact the success of your service. Just choose a focus area and we can help you start to make tangible improvements in no time.

As well as providing consultancy services to support continual improvement in all areas of service management best practice, through our partner network SDI also provide a compelling range of consultancy and support services such as:
Software asset management (SAM), service Integration and management (SIAM), outsourcing services and managed services selection, general data protection regulation (GDPR), desktop analytics, data analytics, infrastructure services, technology and systems integration, process automation, data discovery, machine learning, artificial intelligence, chat bots, digital transformation, peer to peer benchmarking, employee experience, customer experience, emotional heath & well-being, team building plus more, including any bespoke requirements.
This enables us to support our community and all their needs, with SDI’s trusted promise of quality, professionalism and value based outcomes. Let us know your problem, or what you’d like to gain a better understanding of, and we’ll work with you to provide the perfect tailored solution.
We also offer bespoke service improvement plans which can be completely tailored to your unique goals or challenges.
Get in touch below to see how we can support you:

Service Improvement Enquiry

Download Service Improvement Brochure 

Note: The file may go straight to your downloads folder
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