Health Check It’s not always easy to tell how ‘healthy’ your service desk is without the help of an experienced service desk specialist. The SDI Health Check is designed to help you ensure your service desk is performing at its optimal health, and will diagnose any areas for improvement.
Service Desk Start-upA ‘start-up’ might be the result of two existing operations merging together for the first time, a recent overhaul, or simply a brand new ‘greenfield site.’ Whichever category you fall into, we can help you identify the strategic purpose of your service and help make sure you don’t miss out any key components when setting up operations.
Tool SelectionChoosing, buying and implementing a new ITSM tool can be a very complex business. With so many tools available selecting the right one for your business needs and service requirements can be an extremely time-consuming and overwhelming experience. If you’re looking for advice and guidance for your tool selection project, this one’s for you.
Quick Action Fast ResultsSometimes you just don’t have the time to analyse and improve on all areas of your service, but you might have a specific issue you know needs some attention.We can help you focus on what is practical and achievable in a short space of time to impact the success of your service. Just choose a focus area and we can help you start to make tangible improvements in no time.
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