Service Improvement - Service Desk Institute

SDI offer a complete range of practical support services tailored to your unique service improvement needs. Our consultants knowledge of industry best practice along with their experience and passion for ITSM has allowed them to add value and see tangible results in service desks across the globe.

Click the icons below to learn more about the types of Improvement Plans SDI can offer:

Continual Improvement Roadmap

For longevity and on-going success (not merely endurance or survival) a service operation needs a continual improvement strategy which reflects the organisation’s vision and adds value to all stakeholders. SDI’s team of experts have decades of experience helping organisation’s deliver and implement strategies aligned to the goals of the business.

The Customer Experience

The customer experience is shaping the way the service desk is evolving, therefore should play a significant role in an organisation’s overall IT strategy. SDI associates and experts know customer experience and best practice inside-out, so who better to help you design and deliver a world class experience to your customers?

Health Check

It’s not always easy to tell how ‘healthy’ your service desk is without the help of an experienced service desk specialist. The SDI Health Check is designed to help you ensure your service desk is performing at its optimal health, and will diagnose any areas for improvement.

Service Desk Start-up

A ‘start-up’ might be the result of two existing operations merging together for the first time, a recent overhaul, or simply a brand new ‘greenfield site.’ Whichever category you fall into, we can help you identify the strategic purpose of your service and help make sure you don’t miss out any key components when setting up operations.

Tool Selection

Choosing, buying and implementing a new ITSM tool can be a very complex business. With so many tools available selecting the right one for your business needs and service requirements can be an extremely time-consuming and overwhelming experience. If you’re looking for advice and guidance for your tool selection project, this one’s for you.

Quick Action Fast Results

Sometimes you just don’t have the time to analyse and improve on all areas of your service, but you might have a specific issue you know needs some attention. We can help you focus on what is practical and achievable in a short space of time to impact the success of your service. Just choose a focus area and we can help you start to make tangible improvements in no time.

Process Design

Our industry experts can help ensure that your organisation implement processes which are tailored, streamlined, and add value to your service, employees and customers. Their expertise can support any IT operation in identifying, reviewing, documenting processes and procedures in order to deliver optimal levels of support.

As well as providing experts to support continual improvement in all areas of service management best practice, our partner network also provide a compelling range of consultancy and support services such as; Software asset management (SAM), process automation, peer to peer benchmarking, data analysis, team building, and so much more!

This enables us to support our community and all their needs, with SDI’s trusted promise of quality, professionalism and value based outcomes. Let us know your problem, or what you’d like to gain a better understanding of, and we’ll work with you to provide the perfect tailored solution.

Our bespoke service improvement plans can be completely tailored to your unique service goals or challenges.

Use the form on this page to get in touch and we can start to find out the best improvement plan for you:

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