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SDI Resource Library

SDI Resource Library

Browse our library of useful ITSM resources including industry reports, research papers, podcast episodes, infographics, blogs and speaker videos. Some content is accessible to all, some you must be logged in as a Community Member and some is exclusive to Premium Members.

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Events

ITSM Events & Networking

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Four colleagues celebrate together at a desk in a bright, modern office. Smiling and cheering, they appear excited while looking at documents or a laptop—perhaps marking the achievement of their Service Desk Certification.

Service Desk Certification

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Recruitment

Specialist Recruitment

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Two people in formal attire dance under colourful lights at the SDI Awards 2023, hosted by the Service Desk Institute (SDI), smiling and raising their hands in celebration. A screen displaying the event’s name shines in the background.

SDI Awards

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