Professional Standards -Update from the experts, Lynne Nash Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from Lynne Nash… Lynne Nash – Service Management and Service Improvement Consultant, Contributor to SDI’s Global Best Practice Standard for Service Desk, SDI Associate and Key Awards Judge, and Experienced Trainer Lynne is an Read More » 22nd July 2020
Professional Standards -Update from the experts, John Noctor Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from John Noctor… John Noctor, Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor and ITIL Expert Dedicated to driving customer success and delivering exceptional customer experiences, John is a continual Read More » 22nd July 2020
Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Read More » 22nd July 2020
