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What’s the next support channel?

by Scarlett Bayes, Industry Analyst, SDI   SDI recently sent out a census survey, in which we asked our community of service desk professionals...

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Meet the Stars of 2018

2018 has been a fantastic year for so many of you! It’s been a year of hard work, challenges, victories and celebration for many...

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Are you a people focused organisation?

Are you a people focused organisation? by Jamie Bell,¬†Service Desk Specialist, SDI   “We are a customer focused organisation”¬† “Our customers are what make...

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