Welcome to your SDI Membership!
You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.
New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.
There’s lots to discover on the website, but if you’re looking for exclusive member content a great place to start is with our downloadable Member Reports which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management and self-service strategy.
Questions or feedback? Use the ‘Get in touch’ button at the top right of the website, use our Live Chat or share your thoughts in our Membership Feedback Survey – we’d love to hear from you!
Advice and tips for managers when recruiting – from SDR We were once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process.
Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide. What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based
If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this during challenging times? Managing an IT service desk can be very challenging and daunting at the best of times, and even more so when
