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It All Started With A HUG – SDI Turns 30!

As many of you may know, SDI is turning 30 this year! Founded in 1988 by Howard Kendall, SDI was formerly known as HUG...

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The Naked Service Desk Series – what did we learn?

The Naked Service Desk Series – what did we learn? The concept of the ‘Naked Service Desk’ is a great way to approach service...

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The Rise of Service Alchemy and the Superconductor

Industry 4.0 Series by David Wright, Chief Value and Innovation Officer, SDI   Wouldn’t it be incredible if… IT operations could predict the next...

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