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Posted on Thursday 12 July 2018.
CX: Delivering Happiness SLA’s are vital to documenting customer requirements, KPI’s firmly have their place in service performance monitoring, but make sure you don’t...
Posted on Monday 9 July 2018.
One of the most commonly asked questions from service desk managers is “What should I be reporting on?” Senior management and even customers aren’t...
Posted on Thursday 5 July 2018.
Mark Temple, IT Service Project Manager A bit about me I’ve worked at the University of Glasgow for the past 27 years,...
