We’re excited to announce the IT Service & Support Awards 2020 Shortlist! We’ve had a record number of award entries for the IT Service & Support Awards 2020 this year and the judges were very impressed with the level of all entries received! We’re delighted to announce the 2020 shortlist below, who will present to the judges in person on Thursday 14th Read More » 12th November 2019 No Comments
An amazing story of loss, sacrifice and challenge at the #SDI19MX & #SDI19UIO conferences By David Wright, Chief Value & Innovation Officer at SDI It’s always great to see the service desk and support community assemble to engage at community events and conferences, and at the end of September 2019, I was fortunate enough to take part in two SDI conferences in Latin Read More » 9th October 2019 No Comments
Marval MSM assists customers in their SDI service desk certification goals Marval’s IT service management (ITSM) software has once again been accredited by the Service Desk Institute (SDI) as SDI Best Practice Standard – Performance Results Report Compliant. For organisations planning to achieve SDI’s Service Desk Certification, MSM provides a series of pre-configured reports that make it easy to Read More » 20th September 2019 No Comments
