An amazing story of loss, sacrifice and challenge at the #SDI19MX & #SDI19UIO conferences By David Wright, Chief Value & Innovation Officer at SDI It’s always great to see the service desk and support community assemble to engage at community events and conferences, and at the end of September 2019, I was fortunate enough to take part in two SDI conferences in Latin Read More » 9th October 2019 No Comments
Marval MSM assists customers in their SDI service desk certification goals Marval’s IT service management (ITSM) software has once again been accredited by the Service Desk Institute (SDI) as SDI Best Practice Standard – Performance Results Report Compliant. For organisations planning to achieve SDI’s Service Desk Certification, MSM provides a series of pre-configured reports that make it easy to Read More » 20th September 2019 No Comments
SDI Podcast Episode 3 At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which Read More » 9th September 2019 No Comments
