Managing Major Incidents From Home — What You Can Learn From Mission Impossible By Lior Avni, Global Incident Manager, Gett Hear Lior speak at SDI’s virtual Disaster Recovery event tomorrow! It’s free – sign up now! Full disclosure — I am not Tom Cruise (Shocker, I know 🙃). What I am, is an Incident manager, who, not unlike Ethan Hunt (portrayed by the Read More » 16th September 2020
ITSM and Covid 19 – What We’ve Seen (Part 1) ITSM and Covid 19 – What We’ve Seen (Part 1) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In a very short space of time, the global pandemic has completely changed the landscape of our lives in every aspect. Socially, we now keep safe distances from each other, and we can’t enjoy a Read More » 16th September 2020
Will you still get ahead if you stay at home? By Zena Everitt, SDI20 Keynote Speaker As schools reopen, the UK government has launched a media campaign encouraging us to go back to the office. The CBI have warned of our city centres becoming ghost towns if we don’t. We’ve saved the NHS, now we have to save Prets. Read More » 7th September 2020
