Service Management 101: Siddhartha Chaturvedi, Senior Director at Capgemini In this Service Management 101 we find out how Capgemini’s global service desk has approached transformation over the last couple of years and how this helped them to successfully respond to the impact of the pandemic on their business. That they
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There’s lots to discover on the website, but if you’re looking for exclusive member content a great place to start is with our downloadable Member Reports which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management and self-service strategy.
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The new KPIs for AI/Chatbot powered Service Desk by Manish Sharma, Co-Founder at Rezolve.ai Service Desks have begun their journey towards an AI/Chatbot driven evolution. The allure of providing frictionless and quick service along with the promise of automation is attracting many Service Desk managers to look closely at this
On Thursday 26 November 2020, IT service professionals from around the world tuned in live for SDI’s 25th annual IT Service & Support Awards 2020 presentation ceremony. A year like no other, this was the very first time the awards ceremony was broadcast live from a studio! One of the