Welcome to your SDI Membership!
You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.
New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.
There’s lots to discover on the website, but if you’re looking for exclusive member content a great place to start is with our downloadable Member Reports which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management and self-service strategy.
Questions or feedback? Use the ‘Get in touch’ button at the top right of the website or use Live Chat – we’d love to hear from you!
By Hannah Price Enterprise Service Management (ESM) has many benefits for organisations, namely: increased efficiency, cost-savings, and improved cross-departmental collaboration. But does it go beyond that? Does ESM make for happier employees? The employee’s experience of ESM Choosing to implement ESM has direct consequences for our employees, therefore, it makes
by David Wright, Chief Value & Innovation Officer at Service Desk Institute. Is information knowledge? Albert Einstein’s answer to that question was a resounding no, on the principal that the only source of knowledge is experience. Effectively turning information into knowledge and managing knowledge – its creation, consumption, usage and
While it may not seem like it on the surface, HR, facilities and IT have a lot in common. In fact, any internal corporate service provider dealing with similar types of requests – for help, information, services, and changes to existing services – has a lot in common with IT.
