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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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01.07.25
From Stressed to Confident: How One Course is Transforming Life on the Service Desk
Working on a service desk isn’t just a technical role - it’s an emotional one. You’re solving urgent problems. Handling tough conversations....
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13.06.25
ITSM Maturity Models: Your Roadmap to Service Excellence
Let’s start with an uncomfortable truth: most IT teams are pushing strategic improvements to the next quarter because they’re busy putting out...
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10.06.25
“I Was Just Surviving—Now I’m Leading Again” How SDI Reignited A Manager’s Confidence
Managing a Service Desk isn’t just a job—it’s a juggling act. Between firefighting issues, handling stretched teams, and keeping customers and...
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Virtual
How To Win an SDI Award 2025~26
Join this webinar and hear our judges and winners top tips, plus live q&a with them. Ask them anything to help turn uncertainty into pure, unbridled awards enthusiasm.
Virtual
Behind the scenes with AI agents: How they actually work to automate IT service delivery
This webinar will reveal how conversational and workflow AI agents operate behind the scenes in modern ITSM environments, delivering enterprise capability without the enterprise complexity.
Virtual
ITSM Tools Demo Day – USA Time Zone
Set to Level Up Your Service Desk? Get ready to meet 8 ITSM wizards who will unveil their magic solutions, designed to transform your service desk from ‘meh’ to ‘magnificent’!
Virtual
Driving Service Improvement: Making the Most of What You Already Know
Join this webinar to make the most of what’s already in place, uncover quick wins often overlooked, and keep moving forward with small, meaningful improvements that add up over time.
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
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SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Essence of Experience (XLAs)
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement