The Service Desk Institute (SDI) Has Been Connecting Service Desk Professionals Across The World Since 1988
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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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21.10.24
Are You Ready for the Next Generation of Service Desk Tools, or Still Stuck in the Past?
Let’s be honest—are you ready? Sure, you’re handling tickets like a pro, and your service desk team is putting out fires left and right. But...
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18.10.24
Avoiding the Next MGM-Style Cyberattack: Lessons from Frank Abagnale
One successful Gen AI attack on your IT Help Desk could destroy your business. Frank Abagnale tells how MGM resorts were attacked and how you can avoid...
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16.10.24
Empowering IT Service Desks: Trends, Tools, and Training Insights
In this blog, we'll explore key findings from our recent 2024 Service Desk Benchmarking Report. This year’s findings highlight significant shifts:...
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In-Person
From £75
Driving Continual Service Improvement
Discover the secrets behind real service desk triumphs and the actionable steps they took to drive transformative change. Uncover practical tips to elevate your service, optimize your team’s...
Virtual
ITSM Tools Demo Day – USA Time Zone
Are you ready for a Tech Showcase Extravaganza? Join us to find your perfect tech match for your service desk. Connect with top tech vendors and discover the latest innovations to elevate your IT...
Virtual
Unlocking Service Desk Potential through AI and Automation
Join David Bullivant as he explores strategies and tools to drive innovation in service desks. This event will focus on leveraging AI and automation to enhance efficiency and stay ahead in the...
Virtual
Automation & AI ITSM Tech Showcase
Discover how these innovative solutions can streamline service delivery, enhance operational efficiency, and improve customer experience.
Tried And Tested By Brands Globally
Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
About SDI
SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
Service Desk Analyst – USA (EDT)
Virtual
ITIL4® Foundation Course- USA (EDT)
Virtual
Service Desk Analyst – USA (EDT)
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 34 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement