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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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04.04.25
SDI Spark Conference 2025 Recap: What You Loved & Learned
What an incredible two days at Spark 2025! We're still buzzing from the brilliant atmosphere, conversations, and fantastic feedback from everyone who...
Read More![The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]](https://www.servicedeskinstitute.com/wp-content/uploads/2025/04/chief-experience-officer-526-x-288px.png)
04.04.25
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The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]
There is a growing importance of CX leadership in driving business success. According to McKinsey analysis, companies in the United States that are...
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31.03.25
SDI Awards 2025
A Night to Remember – Thank You! What an unforgettable celebration of service excellence! The SDI Awards 24-25 brought together the brightest minds and...
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Virtual
Unlocking the Digital Magic: Transforming Service Desks into Superstars!
Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This is a celebration of innovation and creativity.
Virtual
How To Develop An XLA-Centered Strategy Part 2
Join us for Part 2 of this immersive event series dedicated to developing a robust XLA-centered strategy that redefines how you deliver IT services.
Virtual
No-touch ticketing – future or reality?
Join this webinar to explore how Ebbot AI in TOPdesk transforms ESM through ticket automation, chatbots for data security, and seamless integration across communication channels.
Virtual
ITSM Tech Takeover: Demo Day Extravaganza!
Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
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SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Essence of Experience (XLAs)
Virtual
Think Customer
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement