Viewpoint: Global Head of Service Desk (Thoughts on learning for leaders)

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department is to provide exceptional

We hosted Spark23, our annual conference, only a month ago. We delivered an immersive experience that crossed the borders. Dive into ‘Spark23 in Numbers,’ our infographic capturing the essence of this unforgettable tech gathering!

In an era where remote work has become the new norm, organizations are continually seeking ways to enhance their IT infrastructure and support systems. One standout solution that has garnered attention is LogMeIn Rescue, built by GoTo, and its impact on the bottom line has been nothing short of remarkable. Forrester Consulting, a leading market

To stay ahead of the competition and meet customer expectations, many organisations are increasingly recognising the importance of the Chief Experience Officer (CXO) role. In this blog, we’ll delve into what they do for a company and discuss why having a CXO can be a game-changer for your business.

We’ve compiled a list of best practices and invaluable insights on how to build and, equally importantly, maintain a culture that places your customers at the heart of everything you do.

Our annual Spark event was a remarkable gathering of IT and ITSM professionals from all around the world! It provided a platform for any ITSM enthusiasts to connect, share ideas, and gain inspiration from best practices.