Reconnect with Service: Part 1 of 2

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2   IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of

Last Wednesday we were lucky enough to be joined by three of this year’s award winners to discuss the awards entry process and the impact entering and winning has had on their service desk and working lives. If you missed the webinar it’s available here to download.   Our fantastic speakers included: Service Desk Analyst of the Year 2018 Feezaan

The Naked Service Desk Series – what did we learn? The concept of the ‘Naked Service Desk’ is a great way to approach service improvement, no matter what level your service is currently operating at. Released in September 2017 the original Naked Service Desk blog (part 1) explored how to strip back the service desk

At #SDI18, James West of SITS Insight was reminded why people are so instrumental to IT success. Here are his highlights and thoughts on why the gospel of SDI is starting to change attitudes: For IT services to be successful, they must combine three elements: people/process/technology. But while the importance of this triumvirate is an

SDI18 was delighted to be the host of the annual service desk awards on Tuesday 13th March at the Hilton Metropole in Birmingham for the 23rd consecutive year. One of the biggest celebrations of the year for service desk users; the IT Service & Support Awards 2018 showcased everything that is brilliant about the service desk industry. This

How IT Can Lead the Way in Enterprise Services   The Common Sense of Enterprise Services   Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet   Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not