Nino Farrugia, Service Desk Manager of the Year 2017

Posted on Thursday 19 October 2017.

Find out what it takes to become Service Desk Manager of the Year in the industry’s IT Service & Support Awards. What made you decide to enter the awards? The SDI plays a big part in what we do here at the CGI Service desk offices in Bridgend. I am very proud not only to

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Agilisys Become An Awards Finalist – Best Managed Service Provider of The Year 2017

Posted on Thursday 19 October 2017.

What made you decide to enter the awards? We entered the prestigious SDI award to recognise the hard work and achievements of the Agilisys Service Centre Family and to give our customers another opportunity to validate their support for us. We have always seen SDI as the leading authority on Service Desks and we wanted

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Littlefish Become Finalists In The IT Service & Support Awards 2017

Posted on Thursday 19 October 2017.

What made you decide to enter the awards? We see our Service Desk as the “Jewel in the Crown” of our business. We felt an SDI Award would contribute significantly to us standing out from our competitors and give our offer more prestige in a crowded market place. The award in the Best Managed Service

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Lions, Dolphins, Elephants And Monkeys? It’s A Zoo Around Here!

Posted on Wednesday 18 October 2017.

Does your service desk look like and sound like a zoo? You’re thinking this may be an odd question and you’re right! Why would you compare a service desk to a zoo? Let me explain! According to Nigel Risner, the opening keynote speaker at SDI’s conference for service desk leaders in March 2018, every service desk

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Meet The Trainer: Conrad Jepson

Posted on Monday 22 May 2017.

Here at the SDI we don’t just set the standards, we are also passionate about helping our community to develop practical and professional skills, every step of the way. We very much understand that time spent away from the service desk is hard-won and comes at a cost – and that there has to be

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Important women in the history of IT: Grace Hopper

Posted on Sunday 21 May 2017.

by Sadie-Rae Gartell Born in December in New York in 1906, Grace was known as quite an interesting and curious child. At the age of seven she wondered how the mechanics of an alarm clock worked and took seven apart to figure it out. Grace initially didn’t get into Vasser University when she applied because

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