Have You Heard The One About Identity Theft?

Posted on Wednesday 13 December 2017.

What If A Celebrity Called Your Service Desk?

Posted on Tuesday 5 December 2017.

”You think you deliver great service, but then a celebrity called…and everything changed!”   Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in

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Charlotte Sweeney OBE Hosts Inclusive Leadership at SDI18

Posted on Friday 24 November 2017.

We’re excited to announce Charlotte Sweeney as keynote speaker at SDI18!  She will be speaking about how service desk leaders can contribute to creating a more diverse and inclusive workplace to get the best out of those who work with them. ”Research shows that companies who create really inclusive work environments, and have diverse teams, generally see 12% higher employee

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Let’s Talk About Workplace Wellbeing

Posted on Wednesday 22 November 2017.

  Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to wellbeing in the workplace, arguably there’s a long way to go…  Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of wellbeing in the workplace. 

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London Metropolitan University alumnus supports Service Desk Certification

Posted on Thursday 16 November 2017.

In the summer of 2017 London Metropolitan University began the exciting process of Service Desk Certification, the globally recognised accreditation programme which benchmarks an IT service operation against the SDI best practice Standard. The first stage of the Service Desk Certification (SDC) programme is an initial service desk assessment by an experienced SDI auditor to

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Nino Farrugia, Service Desk Manager of the Year 2017

Posted on Thursday 19 October 2017.

Find out what it takes to become Service Desk Manager of the Year in the industry’s IT Service & Support Awards. What made you decide to enter the awards? The SDI plays a big part in what we do here at the CGI Service desk offices in Bridgend. I am very proud not only to

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Agilisys Become An Awards Finalist – Best Managed Service Provider of The Year 2017

Posted on Thursday 19 October 2017.

What made you decide to enter the awards? We entered the prestigious SDI award to recognise the hard work and achievements of the Agilisys Service Centre Family and to give our customers another opportunity to validate their support for us. We have always seen SDI as the leading authority on Service Desks and we wanted

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