Interview With Service Desk Analyst of the Year Finalist Arfan Masood from Agilisys

Posted on Wednesday 28 February 2018.

    Arfan Masood, Service Desk Analyst at Agilisys, answers our questions on being an IT Service & Support Awards 2018 finalist…   What made you decide to enter the awards?  I was nominated by my team in recognition of my hard work on the Service Centre.    What part of the awards process did you enjoy the most?  I enjoyed the

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Mark Dickinson, Agilisys Talks About Being an ‘Inspirational Leader of the Year’ Finalist

Posted on Monday 26 February 2018.

Mark Dickinson, Head of Group Problem Management at Agilisys speaks to us about being an ‘Inspirational Leader of the Year‘ finalist and the key to his success.   What made you decide to enter the awards? This is our second year as an organisation attending the prestigious awards with SDI and as such I see

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Myra Fulton Announced as Inspirational Leader of the Year Finalist

Posted on Sunday 25 February 2018.

Myra Fulton, Director of Engineering at Skyscanner answers our questions ahead of the IT Service and Support Awards after being announced as a Inspirational Leader of the Year finalist.   What made you decide to enter the awards?  I am very passionate about the work that all IT Support teams do and the impact they

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The NOC Is Always Ready To Fight The Last War

Posted on Thursday 15 February 2018.

By Dominic Wellington, Director of Marketing, EMEA at Moogsoft Inc   It’s important to learn from experience, but focusing too much on the past can blind you to the future. AIOps offers the promise of real-time insights to help experts work more efficiently and solve problems faster.   It is said that armies are always

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JLL Win the Highly Commended Award For Transformation & Improvement

Posted on Wednesday 14 February 2018.

JLL have picked up the Highly Commended Award For Transformation & Improvement ahead of the IT Service and Support Awards 2018. JLL’s service desk team have taken the time to answer some questions on how they have evolved over the years and their exciting plans for the future!   What made you decide to enter the

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Top Tips and Awards Talk from Sky Betting and Gaming- Best Medium Service Desk Winners

Posted on Wednesday 14 February 2018.

The Service Desk Team at Sky Betting and Gaming won the award for Best Medium Service Desk 2018. They answered some questions for us ahead of the IT Service and Support Awards 2018 gala dinner!   What made you decide to enter the awards? Over the last 3 years our Service Desk has gone through

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