Let’s Talk About Workplace Wellbeing

Posted on Wednesday 22 November 2017.

  Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to wellbeing in the workplace, arguably there’s a long way to go…  Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of wellbeing in the workplace. 



Sally Bogg, Head of End User Services at Leeds Beckett University, wins Inspirational Leader of the Year 2017

Posted on Tuesday 21 November 2017.

What does it takes to become Inspirational Leader of the Year in the industry’s IT Service & Support Awards. Here is Sally Bogg’s story from the 2017 awards. What made you decide to enter the awards? I see the awards as a fantastic opportunity to raise the profile of both Leeds Beckett University and Universities in general. They



Lions, Dolphins, Elephants And Monkeys? It’s A Zoo Around Here!

Posted on Wednesday 18 October 2017.

Does your service desk look like and sound like a zoo? You’re thinking this may be an odd question and you’re right! Why would you compare a service desk to a zoo? Let me explain! According to Nigel Risner, the opening keynote speaker at SDI’s conference for service desk leaders in March 2018, every service desk



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