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Our next Service Desk Manager Certification Course is 8-11 December 2025

AI-Powered Service Desk: We Tested Best AI Prompt Frameworks

When it comes to ChatGPT prompts, finding the right framework is key! It can totally transform your AI-generated responses, making them more accurate and on point. So, whether you’re a Service Desk Manager, a developer, a Marketer, a content creator, or just curious about the fascinating world of AI, exploring these commonly used ChatGPT prompt frameworks can be a game-changer. In thisContinue reading “AI-Powered Service Desk: We Tested Best AI Prompt Frameworks”

The Adoption of Generative AI in the Workplace

According to McKinsey research, the adoption of generative AI in the workplace has more than doubled in the past five years, with continued investment. But despite many organisations quickly adopting AI, some still haven’t seen big productivity boosts. Why? Well, extensive training is needed for current and future employees to make the most of these AI tools, which organisations doContinue reading “The Adoption of Generative AI in the Workplace”