Automation ITSM Tools Demo Day This is a virtual, on-demand event. These recorded sessions will be your ultimate guide to a wide range of automation tools, with insightful demos showcasing the latest breakthroughs in ITSM automation. Watch the sessions on our SDI BrightTalk channel Automation with HaloITSM Featuring Benedict Barrett, Enterprise Solutions Architect, HaloITSM Freshservice: AI-Powered Revolution: Propel IT ForwardContinue reading “Automation ITSM Tools Demo Day”
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Episode 2: Looking for Talent in 2024 and Fighting Talent Shortage
️️️Welcome to the second episode of our podcast, ‘The ITSM Spotlight’, where we uncover the secrets to thriving in challenging times. In this episode, we’re exploring the impact of talent shortages, economic uncertainties, and tech advancements on the workforce in 2024. Learn about strategies for attracting top talent and the rise of skills-based hiring, and discover the must-have IT skills forContinue reading “Episode 2: Looking for Talent in 2024 and Fighting Talent Shortage”
The ITSM Spotlight Podcast by SDI
Welcome to our new podcast: The ITSM Spotlight! Join us every six weeks as we unravel the latest trends, share success stories, and explore the world of technology and the ITSM industry. Whether you’re a tech enthusiast, IT professional, CX leader, a business owner, or just curious about the latest developments in the field, we’ve got you covered. ⚡ Don’tContinue reading “The ITSM Spotlight Podcast by SDI”
Webinar: AI Chatbots – Friend or Foe
Artificial Intelligence Can Improve Your Service Desk Delivery Artificial Intelligence can improve your Service Desk delivery without it becoming a hindrance to IT. A properly laid out AI Chatbot project can significantly enhance Service Management effectiveness by exposing, categorizing, and organizing your ITSM data. When exposed and further enriched with machine learning, natural language processing, and sentiment analysis, this informationContinue reading “Webinar: AI Chatbots – Friend or Foe”
AI in ITSM: 62% of Respondents Find AI Integration Challenging
There is a growing trend towards integrating AI-based capabilities within ITSM processes. According to our recent research, 71% of organisations are researching or piloting AI in ITSM, while only 4% have fully integrated AI into their IT service management. These statistics indicate that while many organisations are aware of AI’s potential, full integration is still low. Why? Moving from pilot projectsContinue reading “AI in ITSM: 62% of Respondents Find AI Integration Challenging”
ITSM Statistics, Facts and Trends for 2024
Let’s dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies. If you’d like to stay at the top of the industry trends, read on to learn more! ITSM Statistics ⭕ According to Fact & Factors, the global market for remote support software isContinue reading “ITSM Statistics, Facts and Trends for 2024”
AI in Customer Service: Can AI Replace Customer Support Agents?
The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support? Any evolution in technology often leads to tough questions and shifts in customers’ mindsets. And research suggests people are more open to adapting AI than ever. According to a surveyContinue reading “AI in Customer Service: Can AI Replace Customer Support Agents?”
How to Use ChatGPT for Effective Workplace Learning
As artificial intelligence (AI) continues to advance, it’s important to find the right balance between human and AI work to succeed in the modern workplace. The rise of user-friendly AI tools, like ChatGPT, is a significant technological shift. With over 100 million users in two months, ChatGPT has quickly become a popular choice for many people. So, understanding how toContinue reading “How to Use ChatGPT for Effective Workplace Learning”
5 Amazing Applications of AI In ITSM Today
Companies around the world are utilising AI applications to enhance their procedures, optimise costs, avoid human mistakes, assist customers, improve customer experience, manage IT systems, and automate repetitive tasks. And as AI becomes more prevalent, its uses (and this list) will expand even further. We could even say that AI is taking the lead in transforming how companies operate. AccordingContinue reading “5 Amazing Applications of AI In ITSM Today”
Shaping the Future of Work: The Impact of Autonomous Agency and AGI
Shaping the Future of Work: The Impact of Autonomous Agency and AGI Is the rise of Artificial General Intelligence (AGI) the beginning of the new era of Autonomous Agency? Since OpenAI released ChatGPT to the world in November 2022, the internet has been in super-hype mode again. Within a week, ChatGPT had gained 1 million users, and since then, we’veContinue reading “Shaping the Future of Work: The Impact of Autonomous Agency and AGI”