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Next ITIL Foundation Training Course: 5- 6 May book online

Service Management Optimisation Assessment

The Service Management Optimisation Assessment is a comprehensive evaluation designed to improve IT service management across an organisation. It goes beyond just the service desk, providing a holistic view of the entire IT landscape, focusing on people, processes, and technology. The assessment can be used to work towards SDI Service Desk Certification or as a starting point for a bespokeContinue reading “Service Management Optimisation Assessment”